5 Replies Latest reply on Dec 5, 2016 3:51 PM by normp49520190 Branched to a new discussion.

    Import Error - Files Could Not Be Read

    AlysonJ

      I read a ton of threads with this same issue, and tried all the suggestions but it's still not working.

       

      When I try to upload I get the error "files were not imported because they could not be read."

       

      So far I've tried:

      • Checking read/write privileges
      • Keeping import dialog 'destination' section open
      • Resetting preferences file

       

      It's LR 6.1.

       

      Any suggestions? Thank you!!

       

      import errors.png

        • 1. Re: Import Error - Files Could Not Be Read
          F. McLion Adobe Community Professional & MVP

          First, update to 6.7: Install Photoshop Lightroom

           

          Please let us know the target location of your import. Do you copy or add in LR import?

          What do you mean with Keeping import dialog 'destination' section open ?

          • 2. Re: Import Error - Files Could Not Be Read
            dj_paige Level 9

            alysonj wrote:

             

            I read a ton of threads with this same issue, and tried all the suggestions but it's still not working.

             

            When I try to upload I get the error "files were not imported because they could not be read."

             

            So far I've tried:

            • Checking read/write privileges
            • Keeping import dialog 'destination' section open
            • Resetting preferences file

             

            It's LR 6.1.

             

            Any suggestions? Thank you!!

             

            import errors.png

            This error message means you do not have WRITE permission to the Destination folder. You need to find the Destination folder (it is in the Lightroom Import dialog box on the right hand side under Destination), and then check the permission on that EXACT folder, make sure it has WRITE permission.

             

            You say you have checked the permissions, then obviously you have checked the permissions on the wrong folder.

            • 3. Re: Import Error - Files Could Not Be Read
              AlysonJ Level 1

              I had read & write on all the folders for my account.. but there was another "level" that it needed to be granted to. Thanks!

              • 4. Re: Import Error - Files Could Not Be Read
                normp49520190

                I don't know where to ask this Q.  When importing, it balks at forward slashes in file name.  In the import error window it shows that the / was replaced with a colon (:) but it still won't import.  It ONLY works if I go to the orig file and change the name.  BUT, BIG PROBLEM:  All my photos are used in Indesign and when a finished project is packaged, all files are linked.  If I change the file name, all links will be broken.  I'm talking about several 1000s of photos.

                How do I import files without changing the name and wrecking my InDesign work?

                Thanks,

                Norm

                • 5. Re: Import Error - Files Could Not Be Read
                  dj_paige Level 9

                  Well normp49520190 , you have created a thread with this question, that's the right place for it. You shouldn't put it here in a totally unrelated thread. Everyone put their answers in Norm's other thread.