12 Replies Latest reply on Nov 15, 2016 8:34 AM by m_vargas Branched to a new discussion.

    Fail to install Adobe Flash Player

    ivanzhuk Level 1

      Try to install standalone Adobe Flash Player 23.0 PPAPI for Opera.

      System: Windows XP 64 SP2

      Browser: Opera 12.18

      Error: This application has failed to start because the application configuration is incorrect

      d-1.jpg

        • 1. Re: Fail to install Adobe Flash Player
          ivanzhuk Level 1

          FlashInstall.log:

          =O====== M/22.0.0.209 2016-11-05+06-47-36.625 ========

          0000 [I] 00000010 "C:\Documents and Settings\Administrator\Desktop\install_flash_player_22_ppapi.exe"

          0001 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

          0002 [W] 00001036 Software\Macromedia\FlashPlayerPepper/Version 2

          0003 [I] 00000020 C:\WINDOWS\SysWOW64\FlashPlayerApp.exe

          0004 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

          0005 [W] 00001036 Software\Macromedia\FlashPlayerPepper/Version 2

          0006 [I] 00000011 0

          0007 [I] 00000020 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

          0008 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player PPAPI/ 2

          0009 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Pepper/ 2

          0010 [I] 00000029

          0011 [I] 00000015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_22_0_0_209_pepper.exe

          0012 [I] 00000016 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_22_0_0_209_pepper.dll

          0013 [I] 00000027 C:\WINDOWS\SysWOW64\Macromed\Flash\pepper.vch

          0014 [I] 00000017 C:\WINDOWS\SysWOW64\Macromed\Flash

          0015 [I] 00000019 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

          0016 [I] 00000021 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

          0017 [I] 00000037 1

          0018 [W] 00000039 0

          0019 [W] 00000040 0

          0020 [W] 00000036 0

          0021 [W] 00001106

          0022 [I] 00000033

          =X====== M/22.0.0.209 2016-11-05+06-48-52.203 ========

           

          =O====== M/22.0.0.209 2016-11-05+07-01-00.062 ========

          0000 [I] 00000010 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_22_0_0_209_pepper.exe -check pepperplugin

          =X====== M/22.0.0.209 2016-11-05+07-01-00.515 ========

           

          2016-11-5+7-12-2.515 [error] 1226 1062

          =O====== M/23.0.0.205 2016-11-05+07-11-59.968 ========

          0000 [I] 00000044

          0001 [I] 00000045

          0002 [I] 00000010 "C:\Documents and Settings\Administrator\Desktop\uninstall_flash_player.exe" -force 

          0003 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0004 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0005 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0006 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0007 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0008 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0009 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0010 [W] 00001018

          0011 [W] 00001037 Software\Macromedia\FlashPlayer\SafeVersions/ 2

          0012 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

          0013 [W] 00001019

          0014 [W] 00001020

          0015 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

          0016 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

          0017 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

          0018 [W] 00001037 Software\Macromedia\FlashPlayerActiveXReleaseType/ 2

          0019 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

          0020 [W] 00001021

          0021 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0022 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0023 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0024 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0025 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0026 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0027 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0028 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0029 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0030 [W] 00001018

          0031 [W] 00001036 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

          0032 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

          0033 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

          0034 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

          0035 [W] 00001019

          0036 [W] 00001020

          0037 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

          0038 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2

          0039 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

          0040 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

          0041 [W] 00001037 Software\Macromedia\FlashPlayerPluginReleaseType/ 2

          0042 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

          0043 [W] 00001021

          0044 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0045 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0046 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0047 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0048 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0049 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0050 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0051 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0052 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Pepper/ 2

          0053 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

          0054 [W] 00001037 Software\Macromedia\FlashPlayerPepper/ 2

          0055 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

          0056 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

          0057 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Pepper/ 2

          0058 [W] 00001021

          0059 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0060 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0061 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

          0062 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0063 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0064 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

          0065 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

          0066 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\{2CA4F306-B280-4ab2-B5E1-1DFA3583F046}/C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.c pl 2

          0067 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0068 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0069 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0070 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0071 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

          0072 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerUpdateService.exe/ 2

          0073 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

          0074 [W] 00001036 Software\Opera Software/Last CommandLine 2

          0075 [W] 00001036 Software\Opera Software/Last CommandLine 2

          0076 [W] 00001036 Software\Opera Software/Plugin Path 2

          0077 [W] 00001036 Software\Opera Software/Plugin Path 2

          0078 [I] 00000011 0

          =X====== M/23.0.0.205 2016-11-05+07-12-04.828 ========

           

          =O====== M/23.0.0.205 2016-11-05+07-12-23.687 ========

          0000 [I] 00000044

          0001 [I] 00000045

          0002 [I] 00000010 "C:\Documents and Settings\Administrator\Desktop\uninstall_flash_player.exe" -force 

          0003 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0004 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0005 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

          0006 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0007 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0008 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

          0009 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0010 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0011 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

          0012 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0013 [W] 00001018

          0014 [W] 00001037 Software\Macromedia\FlashPlayer\SafeVersions/ 2

          0015 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

          0016 [W] 00001019

          0017 [W] 00001020

          0018 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

          0019 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

          0020 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

          0021 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

          0022 [W] 00001037 Software\Macromedia\FlashPlayerActiveXReleaseType/ 2

          0023 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

          0024 [W] 00001021

          0025 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0026 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0027 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

          0028 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\{2CA4F306-B280-4ab2-B5E1-1DFA3583F046}/C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.c pl 2

          0029 [W] 00001048

          0030 [I] 00000020 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

          0031 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0032 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0033 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

          0034 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

          0035 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\{2CA4F306-B280-4ab2-B5E1-1DFA3583F046}/C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.c pl 2

          0036 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0037 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0038 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0039 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0040 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

          0041 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0042 [W] 00001018

          0043 [W] 00001036 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

          0044 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

          0045 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player NPAPI/ 2

          0046 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

          0047 [W] 00001019

          0048 [W] 00001020

          0049 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

          0050 [W] 00001037 Software\Macromedia\FlashPlayerPlugin/ 2

          0051 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

          0052 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

          0053 [W] 00001037 Software\Macromedia\FlashPlayerPluginReleaseType/ 2

          0054 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

          0055 [W] 00001021

          0056 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0057 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0058 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

          0059 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\{2CA4F306-B280-4ab2-B5E1-1DFA3583F046}/C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.c pl 2

          0060 [W] 00001048

          0061 [I] 00000020 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

          0062 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0063 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0064 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

          0065 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

          0066 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\{2CA4F306-B280-4ab2-B5E1-1DFA3583F046}/C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.c pl 2

          0067 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0068 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0069 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0070 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0071 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

          0072 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

          0073 [W] 00001018

          0074 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player PPAPI/ 2

          0075 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Pepper/ 2

          0076 [W] 00001019

          0077 [W] 00001020

          0078 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

          0079 [W] 00001037 Software\Macromedia\FlashPlayerPepper/ 2

          0080 [W] 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

          0081 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

          0082 [W] 00001037 Software\Macromedia\FlashPlayerPepperReleaseType/ 2

          0083 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Pepper/ 2

          0084 [W] 00001021

          0085 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0086 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0087 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

          0088 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\{2CA4F306-B280-4ab2-B5E1-1DFA3583F046}/C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.c pl 2

          0089 [W] 00001048

          0090 [I] 00000020 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

          0091 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0092 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0093 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

          0094 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashPlayerApp.exe/ 2

          0095 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\{2CA4F306-B280-4ab2-B5E1-1DFA3583F046}/C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.c pl 2

          0096 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0097 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0098 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

          0099 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

          0100 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

          0101 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

          0102 [W] 00001036 Software\Opera Software/Last CommandLine 2

          0103 [W] 00001036 Software\Opera Software/Last CommandLine 2

          0104 [W] 00001036 Software\Opera Software/Plugin Path 2

          0105 [W] 00001036 Software\Opera Software/Plugin Path 2

          0106 [I] 00000011 0

          0107 [E] 00001039

          =X====== M/23.0.0.205 2016-11-05+07-12-29.718 ========

           

          =O====== M/23.0.0.205 2016-11-05+07-21-53.312 ========

          0000 [I] 00000044

          0001 [I] 00000045

          0002 [I] 00000010 "C:\Documents and Settings\Administrator\Desktop\install_flash_player_ppapi.exe"

          0003 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

          0004 [W] 00001036 Software\Macromedia\FlashPlayerPepper/Version 2

          0005 [I] 00000020 C:\WINDOWS\SysWOW64\FlashPlayerApp.exe

          0006 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

          0007 [W] 00001036 Software\Macromedia\FlashPlayerPepper/Version 2

          0008 [I] 00000011 0

          0009 [I] 00000020 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

          0010 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player PPAPI/ 2

          0011 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Pepper/ 2

          0012 [I] 00000029

          0013 [I] 00000015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_23_0_0_205_pepper.exe

          0014 [I] 00000016 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_23_0_0_205_pepper.dll

          0015 [I] 00000027 C:\WINDOWS\SysWOW64\Macromed\Flash\pepper.vch

          0016 [I] 00000017 C:\WINDOWS\SysWOW64\Macromed\Flash

          0017 [I] 00000019 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

          0018 [I] 00000021 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

          =X====== M/23.0.0.205 2016-11-05+07-22-04.781 ========

          • 2. Re: Fail to install Adobe Flash Player
            m_vargas Adobe Employee

            Hi,

             

            I'll need to get some additional information from you to troubleshoot the error.  Please do the following

             

            1. Download process monitor to Desktop: https://technet.microsoft.com/en-us/sysinternals/processmonitor.aspx
            2. Close down any non-essential applications
            3. Right click on process monitor application (procmon.exe) and select "Run as Administrator"
            4. Remove any entries which appear in the "Process Monitor Filer" dialog
            5. Reproduce the installation issue (rerun the installer to reproduce the error)
            6. Save the process monitor log (File->Save), in the In the "Safe To File" dialog:
              • Events to save: All events
              • Format: Native Process Monitor Format (PML)

             

            In addition to the Process Monitor log file, provide the FlashInstall.log file saved at C:\Windows\System32\Macromed\Flash and an updated FlashInstall.log file from the C:\Windows\SysWOW64\Macromed\Flash directory.  This ensures all log files are from the same installation attemp.

             

            Upload all 3 files files to cloud.acrobat.com/send using the instructions at How to share a document  and post the link to the uploaded files in your reply.

             

            Thank you.

             

            --

            Maria

            • 3. Re: Fail to install Adobe Flash Player
              ivanzhuk Level 1

              Hi, Maria!

              I can send you only 2 files, because at my system these is not such directory C:\Windows\System32\Macromed\Flash

              Link:

              Shared Files - Acrobat.com

              • 4. Re: Fail to install Adobe Flash Player
                m_vargas Adobe Employee

                Is this the first time you try to install Flash Player on this system?  If you've previously installed Flash Player on this system the C:\Windows\System32\Macromed\Flash directory should exist.

                 

                I will forward the files you've provided to the installer engineer for investigation.

                • 5. Re: Fail to install Adobe Flash Player
                  ivanzhuk Level 1

                  Yes, it is fist time. Flash Player has not been installed before.

                  • 6. Re: Fail to install Adobe Flash Player
                    m_vargas Adobe Employee

                    Hi,

                     

                    It appears one, or more, of the 64-bit system dll's (Dynamic Link Library files) is missing, or corrupt.  We can try to find out which DLL is missing/corrupt but since you're using an old unsupported OS, even if we do find out which one is missing/corrupt it's possible you may not be able to find a replacement dll file.  Let me know if you wish to try to find the missing/corrupt dll file and I'll PM message you further information.

                     

                    --

                    Maria

                    • 7. Re: Fail to install Adobe Flash Player
                      ivanzhuk Level 1

                      Hi, Maria!

                      Yes, I wish to try to find the missing/corrupt dll file.

                      Waiting for your instuction.

                      • 8. Re: Fail to install Adobe Flash Player
                        m_vargas Adobe Employee

                        I have sent you a message with the instructions.

                        • 9. Re: Fail to install Adobe Flash Player
                          ivanzhuk Level 1

                          Hi, Maria!

                          The installation of Flash Player, by installer that you send me, passed without any errors.

                          Flash Player installed successfully. Probably, the problem was in the installer.

                          If it possible, please give me link to proper NPAPI 64 bit inslaller too.

                          • 10. Re: Fail to install Adobe Flash Player
                            m_vargas Adobe Employee

                            We don't release a separate 64-bit installer by itself.  Only the universal 32-bit that has both 32- and 64-bit.  I only provided that to find out the missing DLL.


                            Can you repeat the instructions I sent using the normal installer (that resulted in the error you originally reported)?

                             

                             

                             

                            Thank you.

                             

                            --

                            Maria

                            • 11. Re: Fail to install Adobe Flash Player
                              ivanzhuk Level 1

                              Link to file:

                              Shared Files - Acrobat.com

                               

                              I think, problem is that the universal installer trying to install 32 bit version of flash player to 64 bit system.

                              • 12. Re: Fail to install Adobe Flash Player
                                m_vargas Adobe Employee

                                Thank you for providing the log file.  We'll review it.


                                The 32-bit installer is a universal installer that installs both 32- and 64-bit versions of Flash Player on a 64-bit OS.  This is required because there are 32- and 64-bit browsers and apps that use Flash Player.  If you use a 32-bit browser (e.g. IE on your XP system) it'll use the 32-bit version of Flash Player.  If you have 64-bit Firefox installed, it'll use 64-bit Flash Player, and so on.

                                 

                                --

                                Maria