2 Replies Latest reply on Nov 6, 2016 4:32 AM by Just Shoot Me

    No way of getting LR6 Standalone to start on Surface Pro 4

    juhab35593928

      Hi,

       

      I have tried to get Lightroom 6 Standalone version to start on Surface Pro 4 (Windows 10), but the software freezes immediately on the startup, I get the import prompt but nothing in the software responds (I have of course re-installed the software a few times, deleted all the catalog and preference files, etc.). Many posts on the freeze problem have suggested editing the preferences file to disable GPU, but unfortunately I can't do this since Lightroom freezes before it has actually created the preferences file (the folders are created, but the ...\AppData\Roaming\Adobe\Lightroom\Preferences is empty). Installing an update for Lightroom is equally impossible, since it has frozen before I even have an opportunity to check for updates. Has anybody succesfully run Lightroom on the Microsoft Surface Pro?