27 Replies Latest reply on Dec 3, 2016 5:00 PM by Geoffrey@Sydney

    LR6 develop module, image breaks into square frame during edit

    DJRandall Level 1

      I installed LR6 last week. PC is i7 with 16GB RAM, GTX1060 3GB with driver v375.63, Win10 Home 64bit. LR6 worked fine for the first few days. LR6 reports its using the GPU.

      From today, when using the develop module the image frequently redraws into a grid of rectilinear 'sub-images'. Like taking an ordered Rubik's cube and scrambling it. It will flick back to correct rendering and then if I move the mouse, it's likely to scramble into sub images again.

       

      2016-11-06 L6 rendering into multiple squares.jpg

      Does anyone have any ideas what's triggering this or the solution?

        • 1. Re: LR6 develop module, image breaks into square frame during edit
          Just Shoot Me Adobe Community Professional

          Turn off the GPU option in the LR preferences on the performance tab.

           

          If you are using a NVideo card look here for another solution.

           

          Adobe Lightroom GPU Troubleshooting and FAQ

          2 people found this helpful
          • 2. Re: LR6 develop module, image breaks into square frame during edit
            DJRandall Level 1

            Many thanks for the suggestion. I'll give it a go. It's not something I've tried as it seemed to be fine as L6, it's only when I updated to LR6.7 the problem started.

            • 3. Re: LR6 develop module, image breaks into square frame during edit
              Geoffrey@Sydney Level 1

              I have developed the same problem in the last week after updating LR and nvidia drivers. Disabling the GPU does seem to fix it.

              1 person found this helpful
              • 4. Re: LR6 develop module, image breaks into square frame during edit
                DJRandall Level 1

                Many thanks Geoffrey@Sydney. It's nice to know it's not my PC or GPU but looks like an Adobe problem. I used LR last night for a couple of hours, with GPU disabled, and didn't get see the scrambled image problem.

                I'm now wondering what triggers it. It seemed to be worse after I'd opened an image in Photoshop Elements from LR and then reverted to LR. But that might just be coincidence.

                • 5. Re: LR6 develop module, image breaks into square frame during edit
                  shuttleman Level 1

                  I knew there was a good reason for me to read this board today.  I have a GTX1060 and I'm having the same problems. 

                  2 people found this helpful
                  • 6. Re: LR6 develop module, image breaks into square frame during edit
                    DJRandall Level 1

                    Hi shutteman.

                    Many thanks. The plot thickens! My PC is quite new, the GPU driver has the same install date as the date I set up the PC. It seems the change that started the 'Rubik scrambled squares' problem was the update from LR6 to LR6.7 on my system. I'm pretty sure I've been running the same GPU driver with LR6 as with LR6.7. When I was running LR6 with GPU enabled all the time, I didn't get this problem. It was only for a few days, but I think if it was going to trigger, it was long enough. It's a small sample and not a real test, but LR6.7 is looking like the suspect to me.

                    regards

                    DJRandall

                    • 7. Re: LR6 develop module, image breaks into square frame during edit
                      shuttleman Level 1

                      I just read some of your comments again.  You triggered one thing I failed to mention.  It is my observation (but can't confirm if I'm right) my problem only happens when I'm dealing with files that I have either created in Photoshop or have taken to Photoshop to edit and brought back (psd and tif).  I will have to keep an eye open to see if I'm right. 

                      • 8. Re: LR6 develop module, image breaks into square frame during edit
                        Geoffrey@Sydney Level 1

                        I have it happen with RAWs from my Fuji. No photoshop intervention.

                        • 9. Re: LR6 develop module, image breaks into square frame during edit
                          axmelissarios1 Adobe Employee (Admin)

                          Hi there, DJRandall,

                           

                          Please refer to this help document that addresses tiling in the Develop module caused by an NVIDIA driver: Image previews and thumbnails look tiled or broken on Windows

                           

                          Let us know if you still have further issues. Please mark this as correct if it solved the issue.

                          Melissa

                          • 10. Re: LR6 develop module, image breaks into square frame during edit
                            DJRandall Level 1

                            Melissa

                            Many thanks for your advice. I've downloaded the older driver from Nvidia. Now it's just a case of getting round to installing it, or waiting for Adobe to catch up with the drivers.

                            • 11. Re: LR6 develop module, image breaks into square frame during edit
                              DJRandall Level 1

                              ...then I found the newest driver supported by LR6 is not supported by my GPU as the GPU is too new. So still stuck using LR6 without GPU acceleration. Come on Adobe, catch up with Nvidia.

                              • 12. Re: LR6 develop module, image breaks into square frame during edit
                                axmelissarios1 Adobe Employee (Admin)

                                Hey DJRandall,

                                 

                                Thanks for coming back to the thread to add that detail. Which driver version is that? V375.95 or v376.09? I was investigating 375.95 and it has cleared thus far, with no tiling issues.

                                 

                                Please let me know if you see otherwise or if you're referring to 376.09.

                                Melissa

                                • 13. Re: LR6 develop module, image breaks into square frame during edit
                                  DJRandall Level 1

                                  Hi Melissa

                                  Thanks for the quick reply.

                                  After I found that v368.81 won't install with my GPU I've not tried to run LR with GPU acceleration enabled

                                  Windows device manager says I have 'Driver version 21.21.13.7563 dated 21st October 2016'

                                  I guess this is 375.63 in Nvidia's notation

                                  I'll enable it and see if I still get the tiling issue. From what you say above, it might be fixed.

                                  I see Nvidia now lists v376.09 as the latest driver for my GPU / Win10 64bit / UK English. I'll stay away from that one if LR GPU acceleration works fine with 375.63

                                  I'll check it this evening

                                  thanks

                                  • 14. Re: LR6 develop module, image breaks into square frame during edit
                                    DJRandall Level 1

                                    Hi again Melissa

                                    I enabled the GPU and just did a very quick test with a couple of images

                                    1st image: As I started to move the exposure slider the bottom right quarter of the image tiled very briefly, just flashed the tile for <1s. I zoomed the image to 1:1 and back to FIT, no problem. I pushed the clarity slider around no problem

                                    2nd image: I did the same operations as above, no tiling observed.

                                     

                                    I'll process some more images this evening, with GPU enabled and see how it goes.

                                    One way or another I'll leave a comment to say if 375.63 works now or if the tiling issue is still there.

                                    thanks

                                    • 15. Re: LR6 develop module, image breaks into square frame during edit
                                      axmelissarios1 Adobe Employee (Admin)

                                      Hey again, DJRandall,

                                       

                                      That sounds promising. Just to clarify, when I went to NVIDIA's Drivers page, these are the latest drivers I see for the GTX 1060 on Windows 10 64-bit:

                                      Screen Shot 2016-11-29 at 9.57.16 AM.png

                                      Looks like the one you're testing now is 375.63 (released Oct. 23rd though, so I'm not sure if that makes a difference). The one that I've seen testing on for no tiling is 375.95 (released Nov. 18th). The one pictured as undefined is the latest release (Nov. 28th), which is v376.09, and has not been tested. I'm reaching out to my colleague who tested the 375.95 release to see whether or not tiling occurs on the 376.09 release.

                                       

                                      Thanks again for all the detail and the testing as well!

                                      Melissa

                                      • 16. Re: LR6 develop module, image breaks into square frame during edit
                                        DJRandall Level 1

                                        Hi Melissa

                                        Just to update on this: I'm still using 375.63

                                        I've done a couple of processing session now with GPU acceleration enabled. Only 2 images per session. Each session I had LR open for about an hour - doing some file imports and cataloging stuff.

                                        In the first session, the very first image I opened in the develop module tiled immediately on opening. It split into a grid of 8 equal sectors, Then quickly reverted back to normal. It was little more than just flashing into the tiled state and back out. That was the only time I saw any tiling in that session.

                                        In the second session it's been fine. Not even flashing into the tiled state.

                                        I'll keep working with the 375.63 driver installed to get confidence that it's viable.

                                        I don't want to change something that's working

                                        regards
                                        DR

                                        • 17. Re: LR6 develop module, image breaks into square frame during edit
                                          axmelissarios1 Adobe Employee (Admin)

                                          Hey DJRandall,

                                           

                                          I read through the release notes for v376.09 and confirmed with another colleague. This NVIDIA release fixes the tearing and checkerboard issue in Adobe Lightroom. You should be able to update the driver and have no tiling issues in Lightroom. Please let me know if you do update and how it fares.

                                           

                                          Here are the release notes for your perusal as well: http://us.download.nvidia.com/Windows/376.09/376.09-win10-win8-win7-desktop-release-notes. pdf

                                           

                                          You can find the part about Lightroom on pg. 10, titled "Changes and Fixed Issues in Version 376.09" under "Windows 10 Fixed Issues": "[375.86, GeForce GTX 960] Tearing, checkerboard corruption occurs in Adobe Lightroom. [1842089]"

                                           

                                          Hope this gets everything up-to-date for you!

                                          Melissa

                                          1 person found this helpful
                                          • 18. Re: LR6 develop module, image breaks into square frame during edit
                                            DJRandall Level 1

                                            Many thanks Melissa

                                             

                                            I processed a few more images with 375.63. I didn't have one instance of the image tearing into squares, so it seemed pretty stable

                                             

                                            I've now done a clean install update of the GPU driver to 376.09. Just opened the first image, and made a few edits and it too seems stable. I'll do a few more over the weekend and report back to say if it's still fine

                                            Thanks again for your help

                                            DR

                                            1 person found this helpful
                                            • 19. Re: LR6 develop module, image breaks into square frame during edit
                                              Geoffrey@Sydney Level 1

                                              I have also re-enabled the GPU. Get transient tiling now, often a white block or a row of small tiles. This usually disappears if you move the mouse off the image to the thumbnail bar. A minor nuisance now.

                                              • 20. Re: LR6 develop module, image breaks into square frame during edit
                                                axmelissarios1 Adobe Employee (Admin)

                                                Hey Geoffrey@Sydney,

                                                 

                                                You're seeing tiling with which Lr version, which OS, and which NVIDIA driver?

                                                 

                                                Let us know.

                                                Melissa

                                                • 21. Re: LR6 develop module, image breaks into square frame during edit
                                                  Geoffrey@Sydney Level 1

                                                  Nvidia driver v376.09

                                                  LR 2015.7

                                                  Windows 10

                                                   

                                                  Some examples.

                                                   

                                                  However they do only last until you move the mouse off the image and back -so not a major issue though I will probably just disable GPU for now.

                                                   

                                                   

                                                   

                                                  White Box.jpg

                                                   

                                                  tiles.jpg

                                                  • 22. Re: LR6 develop module, image breaks into square frame during edit
                                                    axmelissarios1 Adobe Employee (Admin)

                                                    Thanks for the examples. I'm a little upset...that this is still an issue for some, though. Would you mind pasting your System Info here so I can pass it over to a colleague for discussion? (Help > System Info > Copy or Save As)

                                                     

                                                    Melissa

                                                    • 23. Re: LR6 develop module, image breaks into square frame during edit
                                                      Geoffrey@Sydney Level 1

                                                      Well, just rebooted. Happenned for a second on first phot. Then went through about 40 no probs and then agin for a second. So really not a huge issue!

                                                       

                                                      Lightroom version: CC 2015.7 [ 1090788 ]

                                                      License: Creative Cloud

                                                      Operating system: Windows 10

                                                      Version: 10.0

                                                      Application architecture: x64

                                                      System architecture: x64

                                                      Logical processor count: 8

                                                      Processor speed: 4.0 GHz

                                                      Built-in memory: 16324.6 MB

                                                      Real memory available to Lightroom: 16324.6 MB

                                                      Real memory used by Lightroom: 1466.7 MB (8.9%)

                                                      Virtual memory used by Lightroom: 1747.4 MB

                                                      Memory cache size: 1078.9 MB

                                                      Maximum thread count used by Camera Raw: 8

                                                      Camera Raw SIMD optimization: SSE2,AVX,AVX2

                                                      System DPI setting: 96 DPI

                                                      Desktop composition enabled: Yes

                                                      Displays: 1) 2560x1440, 2) 1680x1050

                                                      Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

                                                       

                                                       

                                                      Graphics Processor Info:

                                                      GeForce GTX 970/PCIe/SSE2

                                                       

                                                       

                                                      Check OpenGL support: Passed

                                                      Vendor: NVIDIA Corporation

                                                      Version: 3.3.0 NVIDIA 372.90

                                                      Renderer: GeForce GTX 970/PCIe/SSE2

                                                      LanguageVersion: 3.30 NVIDIA via Cg compiler

                                                       

                                                       

                                                       

                                                       

                                                      Application folder: C:\Program Files\Adobe\Adobe Lightroom

                                                      Library Path: D:\Photos Local\SA Lightroom\SA\SA.lrcat

                                                      Settings Folder: C:\Users\Geoff Schembri\AppData\Roaming\Adobe\Lightroom

                                                       

                                                       

                                                      Installed Plugins:

                                                      1) AdobeStock

                                                      2) Canon Tether Plugin

                                                      3) Facebook

                                                      4) Flickr

                                                      5) Leica Tether Plugin

                                                      6) Nikon Tether Plugin

                                                       

                                                       

                                                      Config.lua flags: None

                                                       

                                                       

                                                      Adapter #1: Vendor : 10de

                                                        Device : 13c2

                                                        Subsystem : 85081043

                                                        Revision : a1

                                                        Video Memory : 4058

                                                      Adapter #2: Vendor : 1414

                                                        Device : 8c

                                                        Subsystem : 0

                                                        Revision : 0

                                                        Video Memory : 0

                                                      AudioDeviceIOBlockSize: 1024

                                                      AudioDeviceName: Speakers (Realtek High Definition Audio)

                                                      AudioDeviceNumberOfChannels: 2

                                                      AudioDeviceSampleRate: 44100

                                                      Build: LR5x102

                                                      Direct2DEnabled: false

                                                      GL_ACCUM_ALPHA_BITS: 16

                                                      GL_ACCUM_BLUE_BITS: 16

                                                      GL_ACCUM_GREEN_BITS: 16

                                                      GL_ACCUM_RED_BITS: 16

                                                      GL_ALPHA_BITS: 0

                                                      GL_BLUE_BITS: 8

                                                      GL_DEPTH_BITS: 24

                                                      GL_GREEN_BITS: 8

                                                      GL_MAX_3D_TEXTURE_SIZE: 2048

                                                      GL_MAX_TEXTURE_SIZE: 16384

                                                      GL_MAX_TEXTURE_UNITS: 4

                                                      GL_MAX_VIEWPORT_DIMS: 16384,16384

                                                      GL_RED_BITS: 8

                                                      GL_RENDERER: GeForce GTX 970/PCIe/SSE2

                                                      GL_SHADING_LANGUAGE_VERSION: 4.50 NVIDIA

                                                      GL_STENCIL_BITS: 8

                                                      GL_VENDOR: NVIDIA Corporation

                                                      GL_VERSION: 4.5.0 NVIDIA 372.90

                                                      GPUDeviceEnabled: false

                                                      OGLEnabled: true

                                                      GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility 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GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_post_depth_coverage GL_EXT_provoking_vertex GL_EXT_raster_multisample GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_formatted GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_sparse_texture2 GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp 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GL_NV_viewport_swizzle GL_NVX_conditional_render GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control

                                                      • 24. Re: LR6 develop module, image breaks into square frame during edit
                                                        johnrellis Most Valuable Participant

                                                        Geoffery, in this post you said, "Nvidia driver v376.09", but in your later post, you said, "Version: 3.3.0 NVIDIA 372.90".  The bug was fixed in 375.86, so it looks like you're not running the latest version.

                                                        1 person found this helpful
                                                        • 25. Re: LR6 develop module, image breaks into square frame during edit
                                                          Geoffrey@Sydney Level 1

                                                          Good pick up. My updater says I have 376.09 and says no new updates but the Sys info is 372.90

                                                           

                                                          I'll have to try a full uninstall and reinstall of the nvidia driver!

                                                          • 26. Re: LR6 develop module, image breaks into square frame during edit
                                                            DJRandall Level 1

                                                            Hi Geoffrey

                                                            I updated my GTX1060 to 376.09 yesterday.

                                                            There's no need to uninstall the old driver first if you do the update using the 376.09 updater executable which you can download from the Nvidia website.

                                                            When you run the executable, if you select Custom install, it gives an option to do a clean install and completely remove earlier drivers. You also get options not to install the GeForce stuff and 3D rendering components.

                                                            It's very simple: not like the old days of uninstall GPU driver, reboot with display in VGA mode, install new driver, reboot etc.

                                                            DR

                                                            2 people found this helpful
                                                            • 27. Re: LR6 develop module, image breaks into square frame during edit
                                                              Geoffrey@Sydney Level 1

                                                              OK- did the reinstall as per DR and sysinfo reports 376.09. No problems so far!

                                                               

                                                              Thanks

                                                              1 person found this helpful