3 Replies Latest reply on Apr 19, 2017 8:43 PM by andrewt93183830

    Update failed. Updates have been supressed by the administrator ? How may I solve this?

    mrmister1 Level 1

      Hello,

      When I am trying to update Lightroom I run the AdobePatchInstaller.exe and what I get is exactly this window.

       

      adobe-update-failed.png

      This is happening now, in the past, I remember I used the AdobePatchInstaller.exe and I didn't have problems.

       

      How may I get rid of this Window?

       

      Seems to be more people is having this problem...

      I found this blog explaining this...

       

      Adobe: Please contact your Administrator if you wish to apply updates on your machine. Updates have been suppressed by t…

       

      It says...

      Well, it turns out that there is a way to forcefully disable updates for Adobe products (CS5 and CS6 products anyway), and somehow it was enabled on my machine.  The details are here.  To fix it, just delete or rename the AdobeUpdaterAdminPrefs.dat file.

       

      I am a bit confused...

      How may I solve this?

      Deleting that file?

      Where is it on Windows 8.1 64 bits?

       

      I think I don't have the suggested folder...

      C:\Program files(x86)\common files\adobe\AAMUpdaterInventory\1.0\AdobeUpdaterAdminPrefs.dat

       

      ?????

       

      Where is AdobeUpdaterAdminPrefs.dat ?

       

      Cheers