0 Replies Latest reply on Nov 7, 2016 2:52 AM by gctmbh52902470

    Sporadically Error Message "Cannot find or create font "New Times Roman". Some characters may not display or print correctly."

    gctmbh52902470

      Hello,

       

      we have installed a Remote Desktop Server with Windows 2012 R2 (german language).

      Varoius users get sporadically a Error Message about a missing font when they open an *.pdf Document.

      The Fonts that are missing are various System Fonts. These fonts cannot be missing. Because they are delieferd by Microsoft with the OS. They can be selected in Word or Acrobat without error.

      Examples: New Times Roman, Arial, ArialMT, Arial-BoldMT

      "Cannot find or create font "New Times Roman". Some characters may not display or print correctly."

      "Cannot find or create font "Arial". Some characters may not display or print correctly."

      and so on.

      It cannot be isolated to some spezific Documents or Users.

       

      I deinstalled Acrobat, rebooted the Server, installed arcobat, update to Version 2015.006.30244.

      Error still persits.

       

      I didnt have any further idear to resolve the issue.

      Any tipps?

       

      best regarts

      martin

       

      P.S. sorry for my bad english. I hope its still better than Google translator.