1 Reply Latest reply on Nov 7, 2016 7:34 AM by MatHayward

    Can't request payment

    CasuaL

      Hi,

       

      I am unable to request payment, the button is greyed out. The total amount of income is over $50,- and my tax information has been validated.

       

      Please help.

       

      Thanks.

       

      Regards,

      Roman

        • 1. Re: Can't request payment
          MatHayward Adobe Employee

          Hi Roman,

           

          Your account must be active for a minimum of 45 days before you can submit your first payment request. You are not quite there yet. Once that initial time limitation has passed you will be able to submit your first payment request. There are no additional time limits from then on.

           

          Thank you for your patience,

           

          Mat Hayward