Can't update to 2017

[Afaf332]

I can not log in Creative Cloud to update my photoshop. I used and reset the password but I got the same problem, although I can sign in to photoshop. any suggestions..

[David__B · Accepted solution]

Hi Afaf,

What operating system are you using? Are you able to sign out of the Creative Cloud app preferences? The process is described here: Sign in and sign out to activate or deactivate Creative Cloud apps

Thanks,

- Dave