2 Replies Latest reply on Nov 7, 2016 8:47 PM by wobertc

    Lightroom crashes constantly during import 2016

    mitchello24353698

      Hi,

      I couldn't find any recent discussions about this issue and its driving me crazy. Every single time I try to import into Lightroom (just updated to the new version) there is an unknown error and the program is forced to quit. This happens on 2 different cards whether or not the "Use Graphics Processor" is checked or not. I have updated all drivers and Windows is up to date. I have also uninstalled and reinstalled as well as reset preferences and the same issue occurs. Lightroom has worked beautifully for me for months and I used it just the other day, but for the past few days this problem has been occuring. My system is 64 bit Windows 10 with 16 Gb of ram, over 1.5 Tb of 7200 rpm hard drive, a SSD (Where the program is installed) of over 100 Gb and a MSI Geforce GTX 1060 Gaming 3g graphics card. Any Ideas on a fix, starting to get very annoyed. I will try to post error reports below as well.

      Thanks,

      Mitch

        • 1. Re: Lightroom crashes constantly during import 2016
          mitchello24353698 Level 1

          Crash Report as Follows:

          Log Name:      Application

          Source:        Application Error

          Date:          11/7/2016 10:45:26 PM

          Event ID:      1000

          Task Category: (100)

          Level:         Error

          Keywords:      Classic

          User:          N/A

          Computer:      DESKTOP-R2AQ5Q3

          Description:

          Faulting application name: lightroom.exe, version: 6.7.0.10, time stamp: 0x57dd74b0

          Faulting module name: KERNELBASE.dll, version: 10.0.14393.321, time stamp: 0x57f4c4f0

          Exception code: 0xc0000005

          Fault offset: 0x000000000002b41c

          Faulting process id: 0x30c

          Faulting application start time: 0x01d2397273d58b9d

          Faulting application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

          Faulting module path: C:\Windows\System32\KERNELBASE.dll

          Report Id: edb4b8db-c9ff-45df-bb52-e5db2ef5bcb4

          Faulting package full name:

          Faulting package-relative application ID:

          Event Xml:

          <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

            <System>

              <Provider Name="Application Error" />

              <EventID Qualifiers="0">1000</EventID>

              <Level>2</Level>

              <Task>100</Task>

              <Keywords>0x80000000000000</Keywords>

              <TimeCreated SystemTime="2016-11-08T03:45:26.537775200Z" />

              <EventRecordID>11328</EventRecordID>

              <Channel>Application</Channel>

              <Computer>DESKTOP-R2AQ5Q3</Computer>

              <Security />

            </System>

            <EventData>

              <Data>lightroom.exe</Data>

              <Data>6.7.0.10</Data>

              <Data>57dd74b0</Data>

              <Data>KERNELBASE.dll</Data>

              <Data>10.0.14393.321</Data>

              <Data>57f4c4f0</Data>

              <Data>c0000005</Data>

              <Data>000000000002b41c</Data>

              <Data>30c</Data>

              <Data>01d2397273d58b9d</Data>

              <Data>C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe</Data>

              <Data>C:\Windows\System32\KERNELBASE.dll</Data>

              <Data>edb4b8db-c9ff-45df-bb52-e5db2ef5bcb4</Data>

              <Data>

              </Data>

              <Data>

              </Data>

            </EventData>

          </Event>

          • 2. Re: Lightroom crashes constantly during import 2016
            wobertc Adobe Community Professional

            Faulting module path: C:\Windows\System32\KERNELBASE.dll

             

            Google 'kernelbase.dll' for forum answers- This link suggests "User Profile corruption."

            Programs Crash, error: Fault module kernelbase.dll . Application - Microsoft Community