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Thanks for your message.
However just to let you know it was the adobe support page only which said that Customer care support is not available for my problem and I should go through the 24/7 available forums to get my issue resolved.
I am having the same issue related to prepaid 12 month subscription to photoshop cc and lightroom. I bought the prepaid card through amazon and sold by amazon. The redemption code worked when I signed up and installed the software, but out of nowhere I got an email saying my subscription expired.
Different from your situation is that I do not have a student code and the adobe site does say I am expired.
I chatted with someone from Adobe who told me it was an amazon issue. Amazon referred me back to Adobe and told me to tell them it was specifically a prepaid 12 month subscription. The next adobe chat person asked me for my redemption code ... luckily I still had the card.
He sent the link to redeem and it didn't work. He then used my account with a password reset on his end to redeem. It didn't work. I explained I used the code when I created my account. The adobe support person couldn't do anything, so my situation is in limbo as I await a response from support in 2 days.
Anyway, just wanted to let you know you're not alone in a random plan expired email when you have a 12 month plan. You can use the online chat to get support for the issue.
I dug deeper and it does say my subscription is good until 2017. lol
"Your plan: Creative Cloud Photography plan (one-year, prepaid)
Expiration date: October 7, 2017
i have the same issue with my subscription but it clearly said, till 8 october 2017
would you mind sharing the case number to me by personal ,message so that I can follow up with this.
If you are still facing the issue then I would request you to share the details by private message so that I can follow up.