7 Replies Latest reply on Nov 11, 2016 8:31 AM by Rajashree Bhattacharya

    Adobe CC Subscription Issue

    toofaanthestorm

      I am a student and subscribed to 1 year Adobe CC package by paying the discounted student price.

      This was my first subscription as a student and I made this in October 2016.

      The Adobe CC package was working fine after my subscription.

      Today randomly I received an email from Adobe that my membership has expired as they haven't received a payment to renew it.

      The email asked me to log into my account and make the necessary payment before Nov 8 in order to continue with the subscription.

       

      So I logged into my account and I saw that the site correctly mentions that I have a student subscription for Adobe CC which will expire in October 2017.

      However just in the next line it is written that my plan has expired and I need to renew it.

       

      Please help. Why this issue at Adobe?