3 Replies Latest reply on Dec 9, 2008 10:26 PM by Dominic Michael

    Slow approval process

      Hi All,

      We are having a weird problem with approving files in Contribute. Whenever our web person receives an approval request it takes 5 or 10 minutes for the approval process. We thought maybe it might have to do with the fact that we had an older server. Even after upgrading to a new server it has not changed things. Computer specs are:

      Dual 3.0ghz Quad Core
      8gb RAM
      Windows server 2003
      750gb data drive
      WSFTP Server 7.0

      Has anyone run into this behavior?

      Thanks for any help or insight into the problem.
        • 1. Re: Slow approval process
          Dominic Michael Adobe Employee
          Can you please give the scenario steps in detail, to reproduce this problem?
          • 2. Re: Slow approval process
            mat1492 Level 1

            That is pretty much all there is. When she gets a request to approve changes to a web page she oks it. It then starts to go through the approval process and about half way through it hangs up her computer for about 5 minutes or so. Then it finally approves it and she gets control of her computer back. This happens on all approvals regardless of who submits them.

            • 3. Re: Slow approval process
              Dominic Michael Adobe Employee
              Can you please confirm the version of Contribute? If you are using CS4, where the template is associated with the Author->Approve->Workflow?
              You can send the site connection details to dmichael@adobe.com
              It will be kept confidential.
              Required site connection details:
              • Your website URL
              • The connection type used to connect to Webserver (FTP/SFTP/WebDAV)
              • The user id and password used to connect to Webserver.