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Can you please give the scenario steps in detail, to reproduce this problem?
That is pretty much all there is. When she gets a request to approve changes to a web page she oks it. It then starts to go through the approval process and about half way through it hangs up her computer for about 5 minutes or so. Then it finally approves it and she gets control of her computer back. This happens on all approvals regardless of who submits them.
Can you please confirm the version of Contribute? If you are using CS4, where the template is associated with the Author->Approve->Workflow?
You can send the site connection details to firstname.lastname@example.org
It will be kept confidential.
Required site connection details:
• Your website URL
• The connection type used to connect to Webserver (FTP/SFTP/WebDAV)
• The user id and password used to connect to Webserver.