3 Replies Latest reply on Dec 9, 2008 10:26 PM by Dominic Michael

    Slow approval process

    mat1492
      Hi All,

      We are having a weird problem with approving files in Contribute. Whenever our web person receives an approval request it takes 5 or 10 minutes for the approval process. We thought maybe it might have to do with the fact that we had an older server. Even after upgrading to a new server it has not changed things. Computer specs are:

      Dual 3.0ghz Quad Core
      8gb RAM
      Windows server 2003
      750gb data drive
      Apache
      WSFTP Server 7.0

      Has anyone run into this behavior?

      Thanks for any help or insight into the problem.
        • 1. Re: Slow approval process
          Dominic Michael Adobe Employee
          Hi,
          Can you please give the scenario steps in detail, to reproduce this problem?
          Thanks.
          • 2. Re: Slow approval process
            mat1492 Level 1
            Dominic,

            That is pretty much all there is. When she gets a request to approve changes to a web page she oks it. It then starts to go through the approval process and about half way through it hangs up her computer for about 5 minutes or so. Then it finally approves it and she gets control of her computer back. This happens on all approvals regardless of who submits them.

            Mike
            • 3. Re: Slow approval process
              Dominic Michael Adobe Employee
              Can you please confirm the version of Contribute? If you are using CS4, where the template is associated with the Author->Approve->Workflow?
              You can send the site connection details to dmichael@adobe.com
              It will be kept confidential.
              Required site connection details:
              • Your website URL
              • The connection type used to connect to Webserver (FTP/SFTP/WebDAV)
              • The user id and password used to connect to Webserver.

              Thanks.