2 Replies Latest reply on Nov 9, 2016 8:17 AM by m_vargas

    unable to install flash on Firefox

    tahoecharlie

      unable to install flash on Firefox, win 7, pc. Get "connection error" all the time. Firewall turned off.

        • 1. Re: unable to install flash on Firefox
          Bani Verma Adobe Employee
          1 person found this helpful
          • 2. Re: unable to install flash on Firefox
            m_vargas Adobe Employee

            Hi,

             

            I'd like to get the online/web installer log files from you to troubleshoot the error.  Please do the following:

             

            Enable Verbose logging for the online installer:

            1. Create an empty text file named ADM.trace inside your %temp% directory )C:\Users\<YourUserID>\AppData\Local\Temp\_.  The file extension itself is .trace, not .txt or anything else.
              1. To create the empty text file, navigate to the %temp% directory, right-click in an empty area and select New > Text Document
              2. Rename the new file to ADM.trace
                • make sure file extensions are visible so that the extension is .trace and not .txt.  See Show or hide file name extensions if file name extensions are not displaying.
            2. Run the online installer again until it returns the error
            3. Obtain the Adobe_ADM.log and Adobe_GDE.log saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs
            4. Upload the files to cloud.acrobat.com/send using the instructions at How to share a document
            5. Post the link to the uploaded files in your reply

             

            Are you using an anti-virus software, if so, which one?

             

            --

            Maria

            1 person found this helpful