22 Replies Latest reply on Nov 2, 2017 10:05 AM by PeggySue59

    Strange image distortion bug

    jessevankeken

      Hi,

      I'm working with indesign cc 2017 and lately my images in indesign are acting strange (see picture below). If the picture is being moved it will change back to the original image. But after some time it changes back to the distort image. Anyone else have this problem? Thanks

       

      Schermafbeelding 2016-11-09 om 08.40.12.png

        • 1. Re: Strange image distortion bug
          Anasuiya Gupta Adobe Employee

          Hi Jesse

           

          On which OS are you working? Win or Mac? And, also mention the version.

           

          Regards

          Anasuiya Gupta

          1 person found this helpful
          • 2. Re: Strange image distortion bug
            jessevankeken Level 1

            Hi!

            I'm working on Mac, version 2017.0, build 12.0.0.81

            • 3. Re: Strange image distortion bug
              Anasuiya Gupta Adobe Employee

              Hi Jesse

               

              Please answer the following questions:

              1. Is it an iMac or a Macbook? Do you have GPU in InDesign enabled?

              2. Is it with a specofic file or with every image? If with a specific file, then please email that as a package to anasgupt@adobe.com

              3. Is the issue seen with only images or graphics or a particular format like eps, jpeg, pdf, etc?

               

              Regards

              Anasuiya Gupta

              1 person found this helpful
              • 4. Re: Strange image distortion bug
                lesliek324

                Hi Anasuiya,

                 

                I'm having the same issue with random images in documents distorting. So far I've only run into it with JPG files, but because it happens randomly I'm not able to test to see if it also happens with EPS, PDF, etc. Your question about having GPU enabled caught my eye. I've turned it off and found that it solved the issue on one of my documents. (I haven't tried the others yet.) Just for kicks, I'll give you the details of the issue I've been having in case it is different or helps someone else solve their problem.

                 

                Because I've just updated to CC 2017 recently, I'm still opening many files created in the previous version of CC. The image distortions are mainly happening in those files. I'm not sure if I can yet point to a time when they've definitely happened in a newly created document. However, I do know for sure that it has happened in multiple files with multiple images. I often work off of a server, but have tried re-saving the troublesome images locally to see if that solves the problem and it seems to make a difference initially and then the images eventually re-distort. An important note: when exporting to PDF or JPG for final output, the distortion doesn't show. The output version appears to be fine. (Which is good, but it makes designing very challenging!)

                 

                Specs:
                iMac Retina, late 2014 model, running 10.10.5
                CC 2017.0 Release, 12.0.0.81 Build, GPU enabled (usually)

                 

                Let me know if you have any questions.

                 

                Best,

                Leslie

                • 5. Re: Strange image distortion bug
                  DCdesigner

                  I'm also having this problem, it started immediately after updating to CC 2017.

                   

                  I've noticed if you toggle the Display Performance between Typical and High Quality you can invoke the problem on some images. I have also noticed that some images that were having this issue no longer do. It's almost like the images needed to be re-rendered after the update.

                   

                  I was working on a big 100 page document which after conversion had lots of redraw issues, now it seems to be much better. So I'm hopeful any new documents will render correctly from the start. Maybe Adobe can offer some advice on if images are being re-rendered after the update?

                   

                  I have the GPU enabled and I'm using the following Mac:

                   

                  OS 10.11.6

                  Adobe InDesign CC 2017.0 (12.0.0.81)

                  iMac (Retina 5K, 27-inch, Late 2014)

                  4 GHz Intel Core i7

                  32 GB 1600 MHz DDR3

                  AMD Radeon R9 M295X 4096 MB

                  • 6. Re: Strange image distortion bug
                    Anasuiya Gupta Adobe Employee

                    Hi Leslie and David

                     

                    It seems that while GPU rendering is enabled in InDesign, the distortion of images is taking place in some heavy documents.

                    Is it possible for you to share such files with us in which you saw the issue at anasgupt@adobe.com. This is help us identify the cause for the problem and test it out with documents that already have this issue.

                     

                    Regards

                    Anasuiya Gupta

                    1 person found this helpful
                    • 7. Re: Strange image distortion bug
                      elizabethg59652902 Level 1

                      I've posted this elsewhere but might help someone:

                       

                      Also experiencing the same issue as above - images sometimes randomly distort and get 'squished'. Export is fine though. Seemed to fix when right clicking the image and selecting High Quality Display.

                      Also you might find that if you go to view>display performance you might have 'Allow Object-Level Display Settings' ticked. This would

                      presumably override the global display settings making some images appear more pixelated than Guybrush Threepwood's todger.

                      For good measure I selected Clear Object-Level Display settings.

                       

                      These are useful settings if you are working on a large document or a particularly huge image is slowing you down because you would be able to set that single image to low quality whilst keeping the rest high quality. However, there seems to be a bit of a bug (?) in CC where these settings are automatically switching and causing confusion. And really, I've seen low res images in my time but these look like 8-bit toilet scrapings.

                       

                      Screen Shot 2017-02-07 at 11.32.05.png

                      1 person found this helpful
                      • 8. Re: Strange image distortion bug
                        ColJD

                        Helpful post and entertaining. '8-bit toilet scrapings'!  

                        • 9. Re: Strange image distortion bug
                          jane-e Adobe Community Professional

                          I have seen this on my own computer and on at least a dozen classroom computers—so both Macs and Windows. One file that comes to mind is the Classroom in a Book lesson on color. It's a one-page document, and is not what I would call a "heavy" document.

                           

                          I'll send it to you, Anasuiya.

                           

                          • 10. Re: Strange image distortion bug
                            Steve Werner Adobe Community Professional & MVP

                            When this happens, since it's a GPU bug, instead of quitting out of the GPU (in Preferences), you can just choose View > Preview on CPU. The shortcut is Shift-E, which toggles between GPU and CPU. I use this shortcut if I see a display anomaly to test if it's GPU related.

                            5 people found this helpful
                            • 11. Re: Strange image distortion bug
                              Erica Gamet Adobe Community Professional

                              I have this from time to time in very light documents. I just assumed it's because my OS is way out of date (or that I had been drinking without realizing it)! Figured it was a re-draw/GPU issue. Thanks!

                              1 person found this helpful
                              • 12. Re: Strange image distortion bug
                                elizabethg59652902 Level 1

                                Whilst my fix worked it seems that the GPU bug is the real problem so switching to CPU (Shift-E) as stated above is a faster solution. Adobe have sad they are fixing this.

                                • 13. Re: Strange image distortion bug
                                  jane-e Adobe Community Professional

                                  Elizabeth, my work-around is to select the picture and tap the right arrow key followed by the left arrow key. That seems to work for me.

                                  • 14. Re: Strange image distortion bug
                                    RaCreate

                                    I'm having the same issue. Latest versions of everything. 

                                     

                                    The previews are fine on Typical Display, but as soon as I move to High Quality Display it's an issue.

                                     

                                    It's particularly bad in a new ground up 12 page document I'm working on at the moment.

                                     

                                    I often 'save as' to overwrite, I've re-saved images in photoshop also.

                                     

                                    Please help. It's very hard to work with it like this.

                                    • 15. Re: Strange image distortion bug
                                      joea64183621 Level 1

                                      I'm having this issue as well, for some time now actually. Retina iMac with AMD Radeon R9 M290X 2048 MB Switching to CPU Preview or resizing the image in question within it's box will correct this. Very annoying, would love a fix.

                                      • 16. Re: Strange image distortion bug
                                        Michael Witherell Adobe Community Professional

                                        Basically, it appears that GPU-Acceleration, a newer feature, is not ready for prime-time. Go to Preferences and switch it off altogether, and the problem will go away. InDesign will still operate acceptably quickly.

                                        3 people found this helpful
                                        • 17. Re: Strange image distortion bug
                                          mounirs60058551

                                          I had the same issue, now it looks fine after switching off the GPU-Acceleration,

                                          Thanks for the help!

                                          • 18. Re: Strange image distortion bug
                                            grum Level 1

                                            Same problem here, nothing more to add except that I'm also using an iMac (Retina 5K, 27-inch, Late 2014).

                                            • 19. Re: Strange image distortion bug
                                              joea64183621 Level 1

                                              Go to preferences and un-check "GPU-Acceleration", it'll fix it until Adobe updates this feature to become more stable.

                                              1 person found this helpful
                                              • 20. Re: Strange image distortion bug
                                                PeggySue59 Level 1

                                                I have the same problem and often too with text boxes that appear to be a solid colour. If I nudge them up or down then they redraw. I'll try the GPU off.

                                                • 21. Re: Strange image distortion bug
                                                  jane-e Adobe Community Professional

                                                  Which version, Peggy Sue? Release 2018 has come out since this question about 2017.

                                                  • 22. Re: Strange image distortion bug
                                                    PeggySue59 Level 1

                                                    I'm still using ID cc2017 - I'm waiting a bit before I upgrade.

                                                    iMac (Retina 5K, 27-inch, Late 2015)

                                                     

                                                    The other problem I have had, is a slow redraw. So when I move a block of text, it moves, but the image of where it was remains. I'll see if I can replicate it and post an image in this thread.