Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...
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Creative Cloud support (all Creative Cloud customer service issues)
As I mentioned in my original post, I've contacted their chat support twice and didn't get the solution to my problem. All I heard was that the money should be returned within 48 hours and for billing details I should contact my bank. But it is not my bank that took the money illegitimely and didn't return it.
I hoped that maybe making this issue public could bring the attention of the support stuff and shed some light on it. Maybe some other Adobe Community member had a similar problem.
I've looked through the forum and I'm surprised how many members have all sort of problems related to billing and payments. It doesn't look good for Adobe good reputation.
I guess that if I don't receive answer here, I will eventually contact them by phone (and probably have to pay from my own pocket for the telephone connection cost)
I am sorry for the unpleasant experience, if the issue is still unresolved, would you mind to share the case number by personal message.
I certainly understand about this, I will certainly let the concerned team know about this so that they can discuss for any amendment.
Thanks for your feedback.