2 Replies Latest reply on Nov 14, 2016 3:02 AM by bettyu79337951

    Can't instal any adobe product

    bettyu79337951

      Hello everyone.

      I just reinstal windows7 in my computer. I downloaded CreativeCloud, I sign in to it, but I cant'd download any of the products i have(Photoshop, Illustrator, Lightroom).

      It says : Installation Failed. The Learn more link shows me:

      Capture.PNG

      More Information, take me here: Error :api-ms-win-crt-runtime-l1-1-0.dll is missing

      I read this, I instal the update, restarted my PC several times, but still can't install anything.  So, my windows is brand new, it's up to date, but I still can't instal anything. I'm mad as hell, please help me.