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Please follow the below mentioned steps :
Uninstall Adobe Creative Cloud app.
Disable Firewall Temporarily.
Step 1 :
Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.
Open Adobe folder and delete folders named Adobe Application Manager and OOBE.
Navigate to C:\Program Files (x86)\Adobe.
Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]
Unable to delete??? rename it to Adobe Creative Cloud-old.
Step 3 :
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
Then navigate to Local>Adobe.
Open Adobe folder and delete folders named AAMUpdater and OOBE.
Step 4 :
"" Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features list. ""
Click on the below link and download Adobe Application manager and install the same :
Once the installation process is completed, locate Adobe Application Manager launch icon on Desktop and double click on it .
It will start update process.
once it is completed, it should launch Creative Cloud app.
You may also refer api-ms-win-crt-runtime-l1-1-0.dll
Let us know if this helps!
thank you, it finaly work