Lightroom 6 and Lightroom CC are both installed by the same installer program. You just need to make sure that you are signed in with the Adobe user name and password that you used when you purchased Lightroom 6. By being signed in, that should straighten things out for you. However, if you need to initiate a live chat then just follow the links on this webpage:
I have the same problem. I purchased adobe Lightroom 6 from Amazon in Aug 2016 and am unable to register it. I am getting a "SUBSCRIPTION IS ABOUT TO EXPIRE" When I try to register It, I keep getting asked to sign up with Adobe, which I did, but then I get directed to Adobe Cloud and it then there is no way to register except to pay a monthly or annual license fee, this is terrible. I called Amazon for help, and they gave me an Adobe tech help line to call. 408-536-6000. M-F 8 to 5 PM PST, I will try again tomorrow. I have spent hours trying to get my license code registered with a purchased Adobe product, Lightroom DVD from Amazon. I just don't understand Adobes philosophy in alienating its customers this way. This should be a class action lawsuit.
John, when I log on to the Adobe website and elect the buy option, It keeps
asking me for a credit card number. I have ALREADY purchased Lightroom 6.0
from amazon and have installed it on my computer. How am I able to get past
this buy option and not be charged again. I just want to register it with
the license code on the amazon purchased DVD I received. Wil
On Mon, Nov 28, 2016 at 6:58 PM, John Waller <firstname.lastname@example.org>
I assume you've already installed Lightroom 6? So you've completed steps 1 to 8.
What happens now when you launch LR6? What screen do you see? Can you post a screenshot?
If you have purchased Lightroom and have installed it on your computer, why do you have to go back to the Adobe website? Lightroom is installed on your computer. There's an application manager, you need to be signed in with your Adobe ID and password that you used when you purchased Lightroom. But I don't understand why you are going back to the Adobe website.
John, i solved the registration problem. I uninstalled LR 6 and LR 3.4, and
reinstalled LR 6, and updated it. On reinstall it asked me for the lic
code, i entered the lic no. and the program is now running. It also kept my
lr2 catalog, thank goodness, from the previous LT 6 install. So my edits
appear to have been saved. Thanks for your time, I can now move on and use
the program. Wil
Jim, it appears the program somehow got tied into the Adobe Cloud. So by
un-istalling LR 6.0 and an older version 3.4. and reinstalling LR 6.0, i
was able to directly enter lic no on the DVD without going to the Adobe
Cloud. I don't know how i got into the cloud previously, but will make sure
i am cautious about going to the adobe website again Thanks, Wil