7 Replies Latest reply on Nov 16, 2016 11:19 PM by girijaAgarwal

    Redact error

    rital72338

      Hi

       

      I am using Adobe Acrobat Pro DC 2015 release on a Macbook running 10.12.1 Sierra.

       

      I have had an issue on some documents when doing a redact. I have used the "Text and Images" option in redact and have highlighted the details I needed redacted. When I click apply, the system redacts the highlighted text but also goes through the document and redacts totally unrelated text as well. This does not always happens but it does happen always to the same docs. I am wondering if it is pdf doc related.

       

      Anyone encounter this before?

        • 1. Re: Redact error
          rital72338 Level 1

          How am I supposed to get issues resolved if nobody has an answer on the forums and that is the only option available for me. There is no phone or chat option.

          • 2. Re: Redact error
            Test Screen Name Most Valuable Participant

            Perhaps you chose the wrong product name, as you did with the forum. Chat and phone should be available for Acrobat Pro, but not (as you've chosen) Reader.

            • 3. Re: Redact error
              rital72338 Level 1

              Cool thanks.. maybe that is the case. I will try again.

              • 4. Re: Redact error
                rital72338 Level 1

                There are no Acrobat Pro options. Below is the list:

                 

                • Adobe Creative Cloud
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                • 5. Re: Redact error
                  Test Screen Name Most Valuable Participant

                  Confusing. The product in this case is Acrobat, which is a term for Acrobat Pro and Acrobat Standard (the paid products)

                  • 6. Re: Redact error
                    try67 MVP & Adobe Community Professional

                    I moved your question to the Acrobat forums, as you're not using Reader... As mentioned, it's very important to select the right product name when asking for support.

                     

                    It sounds to me like an issue with how the files were created, but it's very hard to say for sure without seeing some actual sample files.

                    • 7. Re: Redact error
                      girijaAgarwal Adobe Employee

                      Request you to share the file on which you are getting this issue @ agarwala@adobe.com