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I just downloaded the free trial and photoshop downloaded without error (to my knowledge), and it opens fine. However if I try and open an image it immediately crashes, saying Adobe Photoshop CC 2017 has stopped working because of a problem (without actually specifiying what the problem is). The only thing it offers in the way of help or information is saying it'll let me know if windows comes up with a solution. I've tried restarting and opening different photos but no luck.
I'm completely new to Photoshop so any help would be greatly appreciated!
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I'm having the same problem except I'm paying for my version. After updating the newest 2017CC It doesn't like to open some files. I'd suggest reinstalling yours but not sure how the trial version works or if it'd let you do it again. Good luck.
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I kind of doubt the OP has a 7-day trial anymore. This thread is from Nov 2016.
Whenever software crashes, it's always good to check the computer's crash logs or Windows Event Viewer to see what's causing it.
Some known culprits are:
Nancy
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Hi Nancy,
Thank you for the reply. I was actually googling how to fix my problem when I came across that same suggestion. Here's my crash report from the even logs
Faulting application name: Photoshop CC 2017.5.exe, version: 18.0.0.53, time stamp: 0x57fde9fd
Faulting module name: ACE.dll, version: 2.20.2.37848, time stamp: 0x58891241
Exception code: 0xc000041d
Fault offset: 0x000000000008147c
Faulting process id: 0x21e8
Faulting application start time: 0x01d304d1881dd86b
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop CC 2017.5.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\ACE.dll
Report Id: ce8c6c3b-70c4-11e7-b2fe-d067e5ea564a
Any help would be greatly appreciated.
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Use the CC Cleaner Tools below followed by a software re-install.
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installatin-problems.html
Nancy