1 Reply Latest reply on Feb 2, 2017 1:31 PM by informationt85486824

    Digital signature only prompts for password with multiple pdf's open.

    informationt85486824

      Hello everyone,

       

      I am currently experiencing an issue where when placing a digital signature we get prompted for a password even with the timeout set to never. This only happens if we have multiple pdf's open at one time. When signing a single pdf there is no prompt for a password. This is using Adobe Acrobat Pro on a Windows 7 machine.

       

      Things I've tried so far:

       

      - Manually changed the timeout to manual, then back to never

      - Completely removed the signature (design/.pfx etc...) and recreated

      - Complete reinstall of acrobat, all updates completed

       

      So far nothing has resolved this, if anyone has any insight it would be much appreciated!

       

      Thanks!