All of a sudden, after 1-2 years of working well, InDesign crashes on startup. The module noted is adobe_caps.dll.
I googled and did everything I could get my hands on, including:
Started with CTL-ALT-SHIFT pressed, still crashed
Uninstalled the program
Emptied the Adobe or InDesign folders in AppData/Local and AppData/Roaming
Erase those preference files explained in the support pages
Emptied my Temp folders
Made sure adobe_caps.dll is gone
Then I reinstalled InDesign from the CD.
Made sure adobe_caps.dll is back, it is
Restarted the computer, the whole thing.
Every time I try to open, same thing, Hard crash, the module is always listed as adobe_caps.dll
I'm replying to this again in order to PING my message. No one has answered, and tech support gave this as my only option for get it resolve. They said Adobe engineers were on this forum. I really have tried everything that I thought of and have been advised via Google searching.
Is there any help?