5 Replies Latest reply on Nov 14, 2016 10:09 AM by LariosoDog

    Premiere Elements 15 Stopped Working

    billbyrnes@live.com Level 1

      When I shut down Premiere Elements 15, the hour spins for a few seconds after the program closes and I get an error in the windows 10 log that says Premiere Elements 15 stopped working.

       

      Source
      Adobe Premiere Elements 15

      Summary
      Stopped working

      Date
      11/11/2016 2:24 AM

      Status
      Report sent

      Description
      Faulting Application Path: C:\Program Files\Adobe\Adobe Premiere Elements 15\PremiereElementsEditor.exe

      Problem signature
      Problem Event Name: APPCRASH
      Application Name: PremiereElementsEditor.exe
      Application Version: 15.0.0.0
      Application Timestamp: 57cd94f4
      Fault Module Name: MSVCR120.dll
      Fault Module Version: 12.0.40649.5
      Fault Module Timestamp: 56bc00d3
      Exception Code: c0000005
      Exception Offset: 000000000003c373
      OS Version: 10.0.14393.2.0.0.256.48
      Locale ID: 1033
      Additional Information 1: 267b
      Additional Information 2: 267b2667622389525d840a701e510a46
      Additional Information 3: da38
      Additional Information 4: da380d594bf158cf32a5eb9547c0ed4a

      Extra information about the problem
      Bucket ID: a1f2426fc39ffc118aa44ac00547a957 (120566877068)

       

      I ran sfc /scannow, and no files are corrupt.

       

      Has anyone seen this before?

       

      Bill Byrnes

        • 1. Re: Premiere Elements 15 Stopped Working
          Sandeep Singh Adobe Employee

          Hi Will,

           

          Thanks for posting on the Adobe forums.

           

          Please try the following steps:

           

          Install Microsoft Visual C++ Redistributable for Visual Studio 2012

           

          1. Download and install Microsoft Visual C++ Redistributable for Visual Studio 2012 from the Microsoft site.
          2. Restart your computer.
          3. Launch Photoshop Elements, Adobe Premiere Elements, or Elements Organizer.

           

           

           

          Regards,

          Sandeep

          • 2. Re: Premiere Elements 15 Stopped Working
            billbyrnes@live.com Level 1

            Thanks for trying to help, but this did not work. Same problem.

             

            Bill Byrnes

            • 3. Re: Premiere Elements 15 Stopped Working
              LariosoDog Level 1

              Exactly the same I've got - not while running, just when exiting.

              So I think Adobe need a report on this - but don't know how to report - even asked the question earlier without respone.

               

              I will try and repeat, but basically I just cut out some video and deleted hole, and I also have some still images last.

              Just the very first attempt, so nothing lost of value - but would be good if attended to by Adobe.

              • 4. Re: Premiere Elements 15 Stopped Working
                LariosoDog Level 1

                Here is my report from a week ago

                 

                Log Name:      Application

                Source:        Application Error

                Date:          2016-11-06 18:46:18

                Event ID:      1000

                Task Category: (100)

                Level:         Error

                Keywords:      Classic

                User:          N/A

                Computer:      LarsMusik-PC

                Description:

                Faulting application name: PremiereElementsEditor.exe, version: 15.0.0.0, time stamp: 0x57cd94f4

                Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff

                Exception code: 0xc0000005

                Fault offset: 0x000000000003c383

                Faulting process id: 0x1158

                Faulting application start time: 0x01d23816a37d92c4

                Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 15\PremiereElementsEditor.exe

                Faulting module path: C:\Windows\system32\MSVCR120.dll

                Report Id: eb18b172-a448-11e6-a1c2-a4badb035e47

                Event Xml:

                <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                  <System>

                    <Provider Name="Application Error" />

                    <EventID Qualifiers="0">1000</EventID>

                    <Level>2</Level>

                    <Task>100</Task>

                    <Keywords>0x80000000000000</Keywords>

                    <TimeCreated SystemTime="2016-11-06T17:46:18.000000000Z" />

                    <EventRecordID>47132</EventRecordID>

                    <Channel>Application</Channel>

                    <Computer>LarsMusik-PC</Computer>

                    <Security />

                  </System>

                  <EventData>

                    <Data>PremiereElementsEditor.exe</Data>

                    <Data>15.0.0.0</Data>

                    <Data>57cd94f4</Data>

                    <Data>MSVCR120.dll</Data>

                    <Data>12.0.21005.1</Data>

                    <Data>524f83ff</Data>

                    <Data>c0000005</Data>

                    <Data>000000000003c383</Data>

                    <Data>1158</Data>

                    <Data>01d23816a37d92c4</Data>

                    <Data>C:\Program Files\Adobe\Adobe Premiere Elements 15\PremiereElementsEditor.exe</Data>

                    <Data>C:\Windows\system32\MSVCR120.dll</Data>

                    <Data>eb18b172-a448-11e6-a1c2-a4badb035e47</Data>

                  </EventData>

                </Event>

                 

                Slightly different version of my MSVCRT120, but sure it's same error since just 0x10 bytes offset away.

                So not dependent on redistributable, as I see it.

                Plausible cause destructor in editor cleaning up resources using an invalid pointer to an object.

                • 5. Re: Premiere Elements 15 Stopped Working
                  LariosoDog Level 1

                  Did a quick test today - just opening project, made two splits and deleted and removed hole and saved and exited.

                  No crash.

                   

                  But viewing log there is a crash file from Premiere that might be of interest for the crash I had.

                  Seemed extensive with stack info and stuff.

                   

                  But don't know where to post such long files?

                   

                  That previous above was only from event viewer in windows.