3 Replies Latest reply on Nov 11, 2016 7:28 AM by Steve Grisetti

    Adobe Premiere Elements 13 Crashes on Loading

    chrisk39776543 Level 1

      Hi,

       

      Last time I used Elemenets 13 it worked perfectly. A week later, it crashes every single time during loading. I figured reinstall would fix it.

       

      So I completely uninstalled it, deleted any remaining folders on the c: drive, including those in appdata, and all preferences removed.

      Once it was completely removed, I ran Ccleaner, cleaned the disk, and cleaned the registry to remove any left over hooks from the

      program.

       

      That done, the computer was rebooted, and the program was reinstalled. It crashed again. It still crashes. Everytime it loads,

      it just comes up with a message, saying the program stopped working. There was no error message.  I need this program for

      my YouTube channel, so being without an editor is not good.

       

      Hopefully someone can help me to solve this issue.

       

      Thanks

       

      Neon