12 Replies Latest reply on Aug 4, 2017 12:11 PM by MatHayward

    Syncing accounts. Adobe with fotolia

    Eyezoom

      I have account on fotolia.com. After signing on adobestock.com, on second step, i need to connect my account from fotolia.

      When i try to submit, it says: The selected account is already in use.

       

      My account on fotolia.com:

       

      Member ID:          204715982

      Name:                 Sergey Voliansky

       

       

      I need your help to sync both accounts.

       

       

      Best regards

      Voliansky Sergey

        • 1. Re: Syncing accounts. Adobe with fotolia
          MatHayward Adobe Employee

          Hi Sergey,

           

          It appears you have already synced account the account you listed with an Adobe ID in the Adobe Stock Contributor Portal. You cannot sync it to more than one account so you will get the error message you described when attempting to do so.

           

          Kind regards,

           

          Mat Hayward

          • 2. Re: Syncing accounts. Adobe with fotolia
            jelenac9814709

            Hello,

            When I want to sync Fotolia and St, it appears : "Your credentials could not be authenticated. Please try again." , even if I change the pass, I'm still getting the same info. Can you please tell me how can I solve this error?

             

            Thank you in advance,

             

            Jelena C

            • 3. Re: Syncing accounts. Adobe with fotolia
              MatHayward Adobe Employee

              Jelena,

               

              There are a couple of issues with your account. Fotolia is not accepting contributor accounts any longer so the account you created there is invalid. I have deleted it to prevent further confusion. There is currently a bug in the system that is impacting contributor accounts originating in Serbia. The tech team is working hard to fix this and it should be corrected soon.

               

              Now that I have deleted your Fotolia account, try creating an Adobe Stock account with your Adobe ID. When asked, select "no" to the question about an existing Fotolia account. If you are seeing only a blank screen it is likely a result of the bug I mentioned above.

               

              Thank you for your patience,

               

              Mat

              • 4. Re: Syncing accounts. Adobe with fotolia
                gogas96704792

                Hello Mat,

                 

                I get the same error "The selected account is already in use." I already synced my accounts few months ago and all was fine until I had to delete my cache and cookies for some system error on my PC and now when I wanted to log back in, I got this error.

                It won't let me proceed so I don't know what to do. To proceed as I'm not the Fotolia contributor or what?

                 

                Thank you for your time,

                 

                Goga

                • 5. Re: Syncing accounts. Adobe with fotolia
                  MatHayward Adobe Employee

                  Sorry Goga,

                   

                  I can't find an account in your name or associated with your email address. Please submit a ticket via the portal using the email associated with your Adobe ID for contributor account and we'll be happy to assist.

                   

                  -Mat

                  • 6. Re: Syncing accounts. Adobe with fotolia
                    OlegGrdinic

                    Hello Mat,

                    I created Adobe account some time ago, but now i want to become contributor to Fotolia

                    When i try to log in to my account same error message appears "Your credentials could not be authenticated".

                    I even created new mail address but same thing happens.

                    After while i manage to create account but, when i try to upload same thing happens - could not be authenticated...

                     

                    Steps:

                    Login to Fotolia, click Sell Images, Contribute Now,

                    then my nightmare begins...

                    If Yes, Im a Fotolia Contibutor - then - ""Your credentials could not be authenticated"

                    If No, im not. Proceed to next step - then "There was an error creating your account"

                    Please advise...

                    Best regards, Oleg

                    • 7. Re: Syncing accounts. Adobe with fotolia
                      MatHayward Adobe Employee

                      Hi Oleg,

                       

                      If you weren't already a Fotolia contributor before the Adobe Stock Contributor Portal launched you won't be able to create one now. Fotolia is no longer accepting new contributor accounts.

                       

                      If you were a Fotolia contributor already but created a new Adobe Stock Contributor account without syncing to Fotolia the first time you logged in, you will not be able to sync them up.

                       

                      The sync is only possible when using an older Fotolia account and on the first time accessing the contributor portal.

                       

                      -Mat

                      • 8. Re: Syncing accounts. Adobe with fotolia
                        lostintimeline

                        hi there i have the same problem i synched  my fotolia acount with adobe but after a recent formant on my pc i tried to loggin to adobe but i am getting the same massage like the rest above.this account is already in use

                        my fotolia user name is lostintimeline

                        also recently  i had a sale via adobe but i cant loggin to fill the tax form

                        what should i do? thanks

                        • 9. Re: Syncing accounts. Adobe with fotolia
                          mrizly

                          Hi,

                           

                          When I want to sync Fotolia and St, it appears : "Your credentials could not be authenticated. Please try again.",  I'm still Can you please tell me how can I solve this error?

                           

                          Thank you in advance,

                           

                          mrizly

                          • 10. Re: Syncing accounts. Adobe with fotolia
                            OlegGrdinic Level 1

                            Hi Mat,

                            thanks for reply.

                            One more question: is it possible to create new Adobe Stock contributor account without mixing (Syncing) with Fotolia acc?

                            Thanks!!!

                            • 11. Re: Syncing accounts. Adobe with fotolia
                              nvlass

                              Hi I have the same error I am an older contributor in fotolia and i want to sync the accounts but I get the error "Your credentials could not be authenticated. Please try again."

                               

                              My account is vlasiadis (id 200388353)

                               

                              What is wrong?

                              • 12. Re: Syncing accounts. Adobe with fotolia
                                MatHayward Adobe Employee

                                Please contact us directly through the support page in the contributor portal and we will do our best to assist.

                                 

                                Kind regards,

                                 

                                Mat Hayward