Hello all, I'm a subscriber to the Creative Cloud. I've found that recently (within the day or so) my access to Typekit and fonts have been downgraded to a Free account (all my fonts have disappeared, not a Portfolio account and now all my work has missing fonts. The fonts I previously had access to have all disappeared from my MAC machines I've licenced to use the Creative Cloud applications. Can I clarify that nothing has changed with respect to licensing these fonts? - as stated on this page Learn what you need to use Typekit, and what's included with your subscription This is what I have. How can I restore the Typekit functionality to my licenced machines? Deadline for today and suddenly all the fonts went so I missed my deadline please HELP!!! I just tried updating the new releases and restarting my computer but still all the fonts I have added over the past year have disappeared. With grateful thanks for any help offered, Katie Bell!
Nothing has changed with the Typekit font licensing. It sounds like there may be a problem with your Creative Cloud subscription information which is blocking you from using fonts from Typekit. Please send the email address that you use for Typekit and Creative Cloud to firstname.lastname@example.org, and we will check your account details.
For the forum history: there was an error in the Creative Cloud subscription information that caused Katie's account to be downgraded from Typekit Portfolio to Typekit Free. If you think you are seeing a similar problem, please get in touch with us at email@example.com.
Thank you Liz and the Adobe team for sorting out the error so quick! Many thanks Katie