Can someone please help me? I subscribed for a one month free trial of Adobe Stock back in July. I have just been sent a bill for £23.99 as part of my 'one year subscription'??? I had absolutely no knowledge I had subscribed to a one year subscription prior to this email!
I only subscribed to the free trial? When trying to cancel this subscription, I noticed there's a 50% cancellation fee which I cannot afford at all!
I spoke to someone on the chat and I'm still confused! All I want to do is cancel the subscription without the 50% fee.. I appreciate I've made a mistake somewhere or clicked the wrong button or missed something! Adobe surely can't justify charging someone £100+ for an innocent mistake?
That is correct. In the agreement when you signed up it says that if you don't cancel within the 30 days of subscribing, the subscription will continue on as paid.