1 Reply Latest reply on Nov 12, 2016 10:16 AM by Brad Lawryk

    Subscribed to a free trial, now being sent monthly bills?

    jadew95629579

      Can someone please help me? I subscribed for a one month free trial of Adobe Stock back in July. I have just been sent a bill for £23.99 as part of my 'one year subscription'??? I had absolutely no knowledge I had subscribed to a one year subscription prior to this email!

       

      I only subscribed to the free trial? When trying to cancel this subscription, I noticed there's a 50% cancellation fee which I cannot afford at all!

       

      I spoke to someone on the chat and I'm still confused! All I want to do is cancel the subscription without the 50% fee.. I appreciate I've made a mistake somewhere or clicked the wrong button or missed something! Adobe surely can't justify charging someone £100+ for an innocent mistake?

       

      Thank you