6 Replies Latest reply on Nov 26, 2016 7:13 AM by kamalt78847738

    Cannot cancel Creative Cloud

    kamalt78847738

      I have been trying to cancel my AUTO RENEWAL of Subscription to ADOBE CREATIVE CLOUD, but cannot do it.

       

      ADOBE has made it very difficult to cancel the subscription and take you through a complicated process and having to contact Support for cancellation. The PHONE NUMBER GIVEN DOES NOT EVEN  EXIST. 

       

      I tried sending them a note  on 25th October 2016. I got a message that my case number is 0220079922. After that there is no communication .

       

      I am now considering cancelling my Credit Card to prevent ADOBE from skimming off another month's subscription.

       

      I find many similar complaints on the Forum.

       

      Stop CHEATING your customers !!

       

        • 2. Re: Cannot cancel Creative Cloud
          KanikaS Adobe Employee

          Hi Kamalt78847738,

           

          Kindly allow us some time.

          I have asked the concerned team to contact you.

          • 3. Re: Cannot cancel Creative Cloud
            Rajashree Bhattacharya Adobe Employee

            Hi Kamalt78847738,

             

            Apologies for the experience that you had to face, the issue has been taken care of & updated in case number 0220079922.

             

            Regards

            Rajashree

            • 4. Re: Cannot cancel Creative Cloud
              kamalt78847738 Level 1

              But I still do not see an express confirmation from ADOBE saying THE REQUEST OF CANCELLATION has been accepted. Why do you beat around the bush. Why don't you clearly , expressly and unequivocally tell me that " my request for cancellation of SUBSCRIPTION TO ADOBE   CREATIVE CLOUD has been accepted AND THAT my Credit Card will NOT BE CHARGED" AND I WILL N OT BE CHEATED AGAIN.

               

              Your apologies and Case No. DOES NOT help me. Last time I was told my request for cancellation has been cancelled.

               

              Confirm that the subscription "has been cancelled" and I will "not be charged".

              • 5. Re: Cannot cancel Creative Cloud
                kamalt78847738 Level 1

                But I still do not see an express confirmation from ADOBE saying THE REQUEST OF CANCELLATION has been accepted. Why do you beat around the bush. Why don't you clearly , expressly and unequivocally tell me that " my request for cancellation of SUBSCRIPTION TO ADOBE   CREATIVE CLOUD has been accepted AND THAT my Credit Card will NOT BE CHARGED" AND I WILL N OT BE CHEATED AGAIN.

                 

                 

                Your apologies and Case No. DOES NOT help me. Last time I was told my request for cancellation has been cancelled.

                 

                 

                Confirm that the subscription "has been cancelled" and I will "not be charged".

                • 6. Re: Cannot cancel Creative Cloud
                  kamalt78847738 Level 1

                  But I still do not see an express confirmation from ADOBE saying THE REQUEST OF CANCELLATION has been accepted. Why do you beat around the bush. Why don't you clearly , expressly and unequivocally tell me that " my request for cancellation of SUBSCRIPTION TO ADOBE   CREATIVE CLOUD has been accepted AND THAT my Credit Card will NOT BE CHARGED" AND I WILL N OT BE CHEATED AGAIN.

                   

                   

                  Your apologies and Case No. DOES NOT help me. Last time I was told my request for cancellation has been cancelled.

                   

                   

                  Confirm that the subscription "has been cancelled" and I will "not be charged".