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I have installed Lightroom 5 from disc - Serial number is not accepted

New Here ,
Nov 13, 2016 Nov 13, 2016

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I have installed Lightroom 5 from disc - Serial number is not accepted

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correct answers 1 Correct answer

Community Expert , Nov 13, 2016 Nov 13, 2016

Download the latest 5.7.1 directly from here and install this.

There's no need to install 5.0 first.

Does your code start with 1160 and is consisting of numbers only - Do NOT post it here?

Is it an upgrade code? If yes, you'll also need the code for an older version.

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Community Expert ,
Nov 13, 2016 Nov 13, 2016

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Download the latest 5.7.1 directly from here and install this.

There's no need to install 5.0 first.

Does your code start with 1160 and is consisting of numbers only - Do NOT post it here?

Is it an upgrade code? If yes, you'll also need the code for an older version.

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

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LEGEND ,
Nov 13, 2016 Nov 13, 2016

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Exactly what do you mean by not accepted. What error message?

If it is an upgrade serial number you also need a serial number from a previous version.

It also needs to be a serial number from the version you are installing. If you have a full version LR 5 serial number you need to install LR 5. Not LR 4 or 6

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