Bought Adobe CC as a Student but Only have Illustrator for 7 Day Trial?

[jayjordz]

I thought I bought Adobe Creative Cloud, including all apps for the $20/month rate as a student. I used my student email to sign up (but another email to register my Adobe ID). When I downloaded Adobe Illustrator it says I only have a free trial.

Is Illustrator and the other apps not included?

Thanks

[John Waller]

Try Stop Creative Cloud 2015 from reverting to trial mode

[John T Smith · Accepted solution]

I'm not sure, but you MAY have confused the subscription process by using two different email accounts

If what the other John posted doesn't fix the problem, you are going to have to contact Adobe to fix your registration problem

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

[jayjordz]

Solved - had to logout and log back in using the correct credentials. Talked with chat help to solve.

Thanks