So I joined Adobe Stock for a month back in September time.
I used 6 images, thinking that the first 10 were free, then I would be charged if I used any over the 10. Without warning I was then automatically placed on the one-year contract, at a price of £23.99 a month, having not even logged on to Adobe Stock since yesterday. I tried to cancel the subscription for a price of £96, meaning I will have paid a total of £168 for 6 images!
I admit it was my mistake not to check my account, but I feel very hard done by to have been charged this much, when there is clear evidence of me not using the service for the time I was paying for it.
Has Adobe showed anyone some goodwill in a similar situation? I subscribe to photography plan too, and will probably cancel out of spite.
This happened to me too! I subscribed as the impression put forward by Adobe is that it is a pay by the month plan, I would not have subscribed if I though for a second I had to pay for a whole year!
It seems like you chose the annual plan and not the monthly one.
I need to cancel Adobe Stock. I am so computer illiterate that I had no idea that I was purchasing an application for photos. I just wanted to be able to open PDF files. Lo and behold, I'm now in a free trial for an entire different animal that is totally useless to me, and I can't find a phone number to cancel the damn thing. I just don't want to be charged for something I will not, nor will I ever use!