Creative Cloud - Please close all instances of Adobe Application Manager to continue

[farisrifai]

Hi,

I managed to install the Creative Cloud and wanted to start installing some apps as a trial before buying them, but whenever I go to CC and the Apps tab, I get the following message:

There's a Problem!

Please close all instances of Adobe Application Manager to continue.

And then there's the useless Get help link.

Has anyone had a similar problem? I can't seem to be able to contact customer support and would appreciate some assistance in this regard!

Thanks in advance.

[Bani Verma]

Hi Farisr72161463,

Please refer to " Steps to close a conflicting application or process " section for Mac in the following help document and close all Adobe related processes from there: Close conflicting processes or applications interfering with Adobe Creative Cloud app update or inst... .

Close the following listed processes:

• Creative Cloud
• Core sync & Core sync Helper
• CC library & CCX processes
• Adobe Desktop Common
• Adobe Update daemon
• Adobe IPC Broker
• Adobe application manager

If quitting the conflicting instance does not work, run the Adobe Creative Cloud desktop application uninstaller utility. The utility forces any conflicting processes to quit as part of the uninstall process. After this download and reinstall the Creative Cloud desktop app.

Let us know if this helps.

[farisrifai · Accepted solution]

Hi Bani,

Thanks for getting back to me. I managed to make it work by:

- Running the AdobeCreativeCloudCleanerTool

- Uninstalling and deleting all the CC files (and whatever Adobe files that were on the computer using AppCleaner)

- System Restart

- Installed ApplicationManager10.0_all.dmg

- Re-installed CreativeCloudInstaller.dmg

Works fine now.