When you paid for Premier Elements, you bought a license that came with an activation code or "serial number" with 24 digits separated into groups of four. If you bought a boxed version, it is in the box. If you bought a download version, it was emailed to you.
Do you have it? Did you enter it when you installed the program?
Which Elements version are you using.
If its an old one like Elements 3 you are out of luck. Servers are down. Obsolete.
Only way to solve this is upgrade to E15.
Thank you for answering. Yes I have the serialnumber. My version is Elements 7 and it is installed on my computer. My problem is when I've started a new job and want to get a movie from my discdrive I'm told to go to a specific website and paste my serialnumber and get keycodes in return but this website can't be found so I can't continue with my work.