3 Replies Latest reply on Feb 28, 2017 4:58 AM by andrewp68607324

    Importing Eyefi mobi RAW files




      I am having occasional problems importing files fromboth eyefi cloud and direct from my eyefi mobi pro card.


      I get "unexpected end of file" and "error working with this file" messages when trying to develop imported RAW images both from the cloud and direct from the camera (Lightroom 5.7.1/Nikon D3200/Eyefi Mobi Pro 32gb). Not all of the images have issues, but 4 or 5 in a batch seems to be the norm. Took some test shotes this morning and out of 12 pictures, 5 of them had an error. I've taken to doubling up each shot incase of errors on photos that can't easily be reshot. At least with 32gb to play with, space isn't an issue, but time is. I only shoot in RAW so I don't know if I would have the same problem with JPEG's.


      I contacted Eyefi about this, as I had no issues with a previous Eyefi card, and they suggested if was a compatibility proble with lightroom, basically passig the buck. Have any other users experience similar problems?


      Is there a way of recording or accessing some kind of system log in lightroom which may help with diagnosis?


      Thanks in anticipation,


        • 1. Re: Importing Eyefi mobi RAW files
          ssprengel Adobe Community Professional & MVP

          You need to do some basic troubleshooting:


          Try a different card, maybe a non-Eye-Fi card, to see if it is the card or something else. 

          Try a different method for transferring the photos to the computer, perhaps without using the Wi-Fi capabilities, to see if the photos are on the card ok.

          When you have a few bad files in a batch, try copying those photos from the card to a temporary location on the computer's internal hard-drive, a second or third time, without using LR or Wi-Fi, using just the OS functions, Explorer or Finder, then import them into LR from that temporary location.

          About the only way it could be LR is if the camera is writing the data onto the card in an unexpected way, that LR hasn't been programmed to recognize, an EOF error is the typical issue, but that isn't specific to Eye-Fi or a card type or brand.

          • 2. Re: Importing Eyefi mobi RAW files
            andrewp68607324 Level 1

            Typically, the next shoot I did produced no import errors! However, if and when the problem arises again, I shall go through the steps suggested and let you know.

            • 3. Re: Importing Eyefi mobi RAW files
              andrewp68607324 Level 1

              Been working relatively OK of late, but the in the last batch I lost a good third of my shots. Same error occurs whether downloaded from the EYEFI cloud, imported directly from the camera via USB or copied in from a third party location. Getting very frustrating as Eye-Fi support say Lightroom is thiurd party software and it's not their problem, and Lightroom say it is the way the camera is writing to the card. Going back to a regular non-wifi card seems th eonly option.