36 Replies Latest reply on Nov 13, 2017 6:21 AM by Jon Fritz II

    "Real-time Preview" no longer opens pages

    wcamp Level 1

      I'm new to CC and would like help with being able to view a page on a browser before uploading the page. On CS5, it was a breeze.

       

      Is there a way to do it besides using File > Real-time Preview? I ask because, when I select that action, I get a new window with a "sad face on a phone" icon, followed by this text:

      You tried to access an external HTML page, which can not be opened on the device for preview. Open the page in Dreamweaver to preview the page on the device.

       

      Please advise how I'm to view my current page before uploading it. And, might there be more than one way to do it?

       

      Thanks, very much.

        • 1. Re: "Real-time Preview" no longer opens pages
          Nancy OShea Adobe Community Professional & MVP

          Real-Time Preview is a new feature in this version.  For some reason, the developers didn't offer an option to turn it off in Preferences.  So for now,  Right-Click on your document tab (or a file in your Files Panel) and select Open in Browser.  Choose your preferred browser.  Don't use F12.

           

          Nancy O.

          4 people found this helpful
          • 2. Re: "Real-time Preview" no longer opens pages
            wcamp Level 1

            Greetings, Nancy!

             

            Your suggestion works well with each test. Thanks. (Incidentally, I'm a Mac head who's never used an F-key, so I'm glad that that's not the suggested route.)

             

            Can [we subscribers] assume that this issue will be resolved promptly — in the next update?

             

            Perhaps in addition to making it controllable in the Preferences pane, a link could/should be added to the top horizontal and left vertical menus; that's where I'd expect to check my page's appearance, which I do frequently. (CS5 had that linked located prominently in the top tools bar.)

             

            Here's hoping . . .

             

            (  ; - )

             

            Warren

            ________

            • 3. Re: "Real-time Preview" no longer opens pages
              Nancy OShea Adobe Community Professional & MVP

              PIB icon was moved in 2015 to the bar below your document window.

               

              Presently, Real-Time Preview icons appear below the document window and in the Code Inspector.  See screenshot.  During the public Beta there was talk of moving Preview Icon from Code Inspector to the Common Tollbar (on my workspace, far left).  But it didn't happen [yet]. 

               

              Nancy O.

              • 4. Re: "Real-time Preview" no longer opens pages
                wcamp Level 1

                Thanks for your screen shot, Nancy.

                 

                On my app, the Real-time Preview icon is in the document's bottom bar only, to the far right, as your screen shot shows.

                 

                I do NOT have that icon in my Code Inspector pane. Must I do something to locate there?

                 

                Wondering Warren

                 

                PS: Would you please provide me with the most appropriate link to the forum for Photoshop? I must reload my PS CS6 but the Chat rep told me, "Your serial number has been removed from our records for piracy reasons hence your serial number cannot be used." I don't know what to do next — and I need to reactivate my app to meet two photo edit deadlines. I appreciate your help with this, Nancy.

                • 5. Re: "Real-time Preview" no longer opens pages
                  Nancy OShea Adobe Community Professional & MVP

                  Is there some reason you can't use the current Photoshop CC?   I'm using it right now without disruptions to workflow.

                  Photoshop General Discussion

                   

                  the Chat rep told me, "Your serial number has been removed from our records for piracy reasons hence your serial number cannot be used."

                  What?!  I have no idea what that double talk is supposed to mean. Log-in to your Adobe Account. 

                  https://accounts.adobe.com/

                  Unless there is something peculiar we don't know about, your serial number should be there.

                  Nancy O.

                  • 6. Re: "Real-time Preview" no longer opens pages
                    Jon Fritz II Adobe Community Professional & MVP

                    As a paid Creative Cloud Subscriber, you have access to Photoshop CS6, CC, CC2014, CC2015, two versions of CC2015.5 and CC2017.

                     

                    All under your current CC Subscription Id, no serial number needed.

                     

                    To get them through the CC Desktop App, follow these instructions: How to Find and Install Previous Version of Adobe Apps in CC 2015 | Adobe Customer Care Team

                    1 person found this helpful
                    • 7. Re: "Real-time Preview" no longer opens pages
                      Nancy OShea Adobe Community Professional & MVP

                      I was thinking maybe Warren didn't subscribe to the whole package -- just single app Dreamweaver.

                      What Jon said is correct if you have the Full Plan.

                       

                      Nancy O.

                      • 8. Re: "Real-time Preview" no longer opens pages
                        wcamp Level 1

                        Jon and Nancy, thank you very much!

                         

                        I've followed the suggested steps and when I clicked Install on the Photoshop selection, no drop-down window appeared, which ought to have shown my previously purchased versions and upgrades (i.e., "PS CS2" in 2006, "Creative Suite 5 Web Premium Upgrade from CS2/CS3 Mac" in 2010, and Photoshop CS6 Extended Mac Download in 2014."

                         

                        Instead, when I clicked install, PS CC 17 began installing. I stopped its download.

                         

                        Is there someone at headquarters who can hold my hand through this reinstall process? I need to restore my PS CS6 app but find challenges with every approach I've taken.

                         

                        BTW: To answer your question, Nancy, I see no need to upgrade to PS CC. My CS6 worked very well with macOS Yosemite (10.10). I want only to reactivate my CS6 so I can meet my deadlines.

                         

                        I very much appreciate whatever support you can give me. Many thanks, in advance.

                         

                        Warren

                        • 9. Re: "Real-time Preview" no longer opens pages
                          Nancy OShea Adobe Community Professional & MVP

                          First, let's clarify 2 things.  Creative Suite is legacy software previously sold on perpetual license and activated with serial numbers.  Those are not part of the Creative Cloud plan which doesn't use serial numbers.  Even if you had them installed at one time, you won't see those legacy apps in your Creative Cloud desktop app. Totally separate things.

                           

                          Creative Cloud includes

                          • 2017
                          • 2015
                          • 2014
                          • 2013
                          • CS6

                           

                          To find older apps, you must click on FIND ADDITIONAL APPS  > All Apps > PREVIOUS VERSIONS.  See screenshot.

                           

                          Hope this helps.

                           

                          Nancy O.

                          1 person found this helpful
                          • 10. Re: "Real-time Preview" no longer opens pages
                            wcamp Level 1

                            Yes, indeed!

                             

                            I found the CS6 link and have begun its download. Hoooooooray!

                             

                            Your screen shot with numbered steps was verrrry helpful. The web page that Jon provided wasn't as clear to me; I missed seeing that other "View Previous Response" at the bottom of the drop-down list. Had that page's screen shot shown a red arrow to that specific link, I'd have clicked it.     (  : - )     (Perhaps someone can add such an arrow to that page's image so future customers won't have to contact Adobe support to locate and download previous versions.)

                             

                            Sorry to have caused you to spend extra time on my inquiry, Nancy. Nevertheless, I gained much from your effort and will mark it "Helpful."

                             

                            Thanks, again.

                             

                            Warren

                            • 11. Re: "Real-time Preview" no longer opens pages
                              wcamp Level 1

                              Sorry to tell you this BUT . . .

                              Screen Shot 2016-11-17 at 1.19.02 PM.png

                               

                              Every click on Continue brought back the same error message one second later.     Arrrrrgh!

                               

                              I'll be most appreciative of your efforts to allow me to successfully get my CS6 app up and running. . . . Most appreciative!

                              • 12. Re: "Real-time Preview" no longer opens pages
                                Nancy OShea Adobe Community Professional & MVP

                                Did you close all other Adobe applications yet?

                                Did you try re-booting your computer?

                                • 13. Re: "Real-time Preview" no longer opens pages
                                  wcamp Level 1

                                  No, I'm afraid that I didn't do either task but will do both now.

                                   

                                  . . .

                                   

                                  Back to you soon.

                                   

                                  Warren

                                  • 14. Re: "Real-time Preview" no longer opens pages
                                    wcamp Level 1

                                    Nancy . .  I'm about to cry.    (  ; - (

                                     

                                    After quitting ALL apps and restarting my Mac, I clicked the CC icon in the top menu. I then clicked the "Previous Version" link to the right of "FIND ADDITIONAL APPS" and scrolled down to the "VIEW PREVIOUS VERSIONS" link at the bottom of the drop-down window.

                                     

                                    Nowhere does the Photoshop icon and Install link appear as shown here.     (  ; - (

                                     

                                    Screen Shot 2016-11-17 at 2.11.41 PM.png

                                     

                                    I don't know why my efforts continue to be blocked continually. Do you know why the Photoshop CS6 app no longer appears after having been able to download only 42 percent of the file before learning that that download failed?

                                     

                                    I very much need help with this timely install. What might you suggest we do?

                                    • 15. Re: "Real-time Preview" no longer opens pages
                                      Nancy OShea Adobe Community Professional & MVP

                                      Look at my screenshot again.

                                      Apps >

                                      ALL Apps

                                           VIEW PREVIOUS VERSIONS

                                      • 16. Re: "Real-time Preview" no longer opens pages
                                        wcamp Level 1

                                        Nancy:

                                         

                                        Having restarted my Mac, the options available from the CC menu now differ.

                                         

                                        Here's what appears when I open the panel by clicking the CC icon . . .

                                         

                                        Screen Shot 2016-11-17 at 2.37.36 PM.png

                                         

                                        Please note: Now there's only the "FIND ADDITIONAL APPS" header with "ALL APPS" to its right. The PS app now has a "TRY" button rather than the previous "INSTALL" button that, when clicked, enabled me to select "PS CS6."

                                         

                                        The availability of apps interface has changed significantly. I can no longer find CS6.

                                        • 17. Re: "Real-time Preview" no longer opens pages
                                          Nancy OShea Adobe Community Professional & MVP

                                          Click the Gear icon (upper right) of CC Desktop app. 

                                          Click on Preferences

                                               Sign-Out

                                           

                                          Re-open CC Desktop app.

                                          Log-in with your paid CC user name (email) and password.

                                          • 18. Re: "Real-time Preview" no longer opens pages
                                            wcamp Level 1

                                            I've repeated the prescribed process three intentional times. Every instance brings the same window that I've shown above, which differs from your screen shot.

                                             

                                            CS6-fourthStep.png

                                            • 19. Re: "Real-time Preview" no longer opens pages
                                              Nancy OShea Adobe Community Professional & MVP

                                              Watch this short screencast (no audio).

                                              http://alt-web.com/Media/CreativeCloudDesktop.mp4

                                               

                                               

                                              Nancy O.

                                              • 20. Re: "Real-time Preview" no longer opens pages
                                                wcamp Level 1

                                                I appreciate the step-by-step resource you've provided (and made?).

                                                 

                                                Sadly, after restarting and clicking the menu-bar icon and selecting "Apps," the selection I find differs from your video and screen shot.

                                                 

                                                Nevertheless, on my CC panel, after selecting "Apps," I clicked "Previous Versions."

                                                 

                                                In its dropdown, I selected "All Apps" (the first of six filters).

                                                 

                                                Next, I selected "Photography (the fourth filter)."

                                                 

                                                I clicked that new "Photography" hyperlink. At the bottom of its drop-down list I clicked "VIEW PREVIOUS VERSIONS."

                                                 

                                                Here's what appears after clicking that link. . .

                                                 

                                                CS6-fifthStep.png

                                                 

                                                I'm awfully certain that I'm following your specific steps. Unfortunately, what appears for me =in the CC panel differs from your video and scree shot.

                                                 

                                                Would now be a good time to ask a technician to help me by using Screen-Share on my desktop so that this challenge can finally get resolved? If so, please ask him or her to email me and I'll e-reply with my phone number.

                                                 

                                                Thanks, so much, Nancy.

                                                • 21. Re: "Real-time Preview" no longer opens pages
                                                  mytaxsite.co.uk Level 6

                                                   

                                                  Would now be a good time to ask a technician to help me by using Screen-Share on my desktop so that this challenge can finally get resolved? If so, please ask him or her to email me and I'll e-reply with my phone number.

                                                   

                                                  There is no need for this because you can download the old Applications from this link:

                                                   

                                                  <Download Adobe Creative Suite 6 applications .>

                                                   

                                                  For activations, you get the options to either enter your old serial number or just enter your email that is registered for CC subscription.

                                                  • 22. Re: "Real-time Preview" no longer opens pages
                                                    wcamp Level 1

                                                    Hello, mytaxsite:

                                                     

                                                    I suspect that you answered my closing post without looking at my earlier post (shown above, made on Nov. 17, at 10:21. It described the roadb;ockI encountered after attempting that download. Please also see the subsequent e-replies to it from Nancy and Jon (at 10:38 and 10:51, respectively).

                                                     

                                                    I'm hesitant to go through that download process again.

                                                     

                                                    I need an Adobe technician to contact me and share my screen to see how what I open from the menu-bar icon's pane differs from what Nancy and Adobe expect me to find.

                                                     

                                                    Would someone please step in and connect with me an appropriate technician so I can finally reactivate my DW CS6 app?

                                                     

                                                    Many thanks to whomever will help with this connection.

                                                     

                                                    Warren

                                                    • 23. Re: "Real-time Preview" no longer opens pages
                                                      Nancy OShea Adobe Community Professional & MVP

                                                      if you have a trial, previous versions aren't offered.

                                                      You must be logged-on as a paid subscriber.

                                                      • 24. Re: "Real-time Preview" no longer opens pages
                                                        wcamp Level 1

                                                        Hello, Nancy:

                                                         

                                                        Sorry, but I don't understand what you're stating or suggesting. Kindly elaborate for me; ask specific questions so I can respond meaningfully; give me specific steps if you're suggesting that I do something different from what I've already attempted.

                                                         

                                                        Thanks.

                                                        • 25. Re: "Real-time Preview" no longer opens pages
                                                          Nancy OShea Adobe Community Professional & MVP

                                                          Are you a paying subscriber?

                                                          If not, you're on a 7-day trial and  older versions are not available to trial users.

                                                           

                                                          If you are a paying subscriber, it's quite possible you're logged-in as a trial member and thus not seeing the older versions.

                                                           

                                                          See this help document for details:

                                                          Stop Creative Cloud 2015 from reverting to trial mode

                                                           

                                                          Nancy O.

                                                          • 26. Re: "Real-time Preview" no longer opens pages
                                                            wcamp Level 1

                                                            I paid for DW CC 17 early this week. I never opened a trial version of DW.

                                                             

                                                            As a paid subscriber, I've now opened the referenced page you suggested and went through the steps associated with "Solution 2." After signing out, then in, I went through the motions that you suggested in your screen shots and video. Still, what appears in my CC pane is different than what you've revealed. What I see now is the same as what I'd attached in my previous post.

                                                             

                                                            I wish this process wasn't so draining of my time and focus.

                                                             

                                                            Do you see anything else worth considering to resolve this challenging situation?

                                                            • 27. Re: "Real-time Preview" no longer opens pages
                                                              Nancy OShea Adobe Community Professional & MVP

                                                              Contact Adobe Customer Care through the Live Chat.

                                                              Contact Customer Care

                                                              Click on the Blue Button "Still Need Help? Contact Us"

                                                               

                                                               

                                                              Nancy O.

                                                              • 28. Re: "Real-time Preview" no longer opens pages
                                                                wcamp Level 1

                                                                Nancy, hello again.

                                                                 

                                                                I immediately followed your red-arrow suggestion (above) and chatted with Adobe support. I chatted with three support representatives and one supervisor. The chat ended after three hours, eleven minutes!

                                                                 

                                                                One of the reps and then the supervisor used Bomgar to screen-share my Mac. They followed the same procedure that you and Jon had suggested to me in yesterday's forum entries.

                                                                 

                                                                Before the supervisor came into the chat, the third rep that chatted with me told me, and I quote:  "CS6 is legacy you go forums for support." Before he aborted the chat, I urged him to connect me with a managing supervisor. After a series of challenging e-exchanges with me, he connected me with his supervisor: Sarastog.

                                                                 

                                                                While using screen-share, Sarastog maneuvered through my CC panel. After about three minutes of repetitive attempts, he started a new download of PS CS6 (yes, he took the same effort that I'd made on Tuesday when I reached the roadblock that told me that "the Adobe Support Advisor download is no longer available." I told Sarastog that I'd performed that same download and had gotten that specific error message. Nevertheless, he told me that he wanted to see for himself what error message would appear.

                                                                 

                                                                Add to that the fact that he was quitting work so he told me to "take screen shots of the error message(s) and email them to me on Monday"! Yes, next Monday.

                                                                 

                                                                I've been without my trusty PS CS6 app since Monday. I've lost a lot of time (and wasted your time on this forum). I believe that Adobe has something called "a quality care department." If you know how to reach the most appropriate person in that department, I'd be willing to share the numerous levels of difficulty I've had to undergo to reinstall my app and the efforts I'd undertaken to request help from numerous Adobe reps, none of whom have been able to accomplish this seemingly manageable task. I have copies of both chat reports and will make them available to interested parties at Adobe.

                                                                 

                                                                Would you please email me privately with your suggestion of the most appropriate person to contact in this regard? Thanks, again, Nancy, for hanging in there with me and for supporting me as you have.

                                                                 

                                                                . . . With my fingers crossed, I'll now open the downloaded disk image file for PS CS6. I'll let you know the results in a few minutes.

                                                                 

                                                                Warren

                                                                • 29. Re: "Real-time Preview" no longer opens pages
                                                                  wcamp Level 1

                                                                  Alas, five days later, the very same results occurred with this attempted install that supervisor Sarastog initiated.     (  : - (

                                                                   

                                                                  Here, in order, are screen shots of the messages I received after clicking the installation file labeled "Photoshop_13_LS16.dmg."

                                                                   

                                                                  Shot 1

                                                                  shot-1.png

                                                                   

                                                                   

                                                                  Shot 2

                                                                  shot-2.png

                                                                   

                                                                   

                                                                  Shot 3

                                                                  shot-3.png

                                                                   

                                                                   

                                                                  Shot 4, announcing that "The Adobe Support Advisor has been discontinued."

                                                                  shot-4.png

                                                                   

                                                                  When you click the "Visit Adobe Support" link, the page that opens starts you off on square one.      (  ; - (

                                                                   

                                                                  I suspect that Adobe personnel hasn't tried to successfully complete the download AND install operation that it offers on its site. That disappoints me. I hope that now someone will step in and provide me with my PS CS6 app that I desperately need.

                                                                   

                                                                  Please bring this to the attention of responsible Adobe personnel. Kindly ask someone to contact me personally to expedite my recovery of my much-needed app. Thank you, Nancy.

                                                                  • 30. Re: "Real-time Preview" no longer opens pages
                                                                    Nancy OShea Adobe Community Professional & MVP

                                                                    Dreamweaver technical support can't help you.

                                                                    This discussion has gone off topic of  DW and onto PS installation issues. 

                                                                    Please start a new discussion in the appropriate forum where the experts there can best help you. 

                                                                    See Downloading, Installing, Setting Up

                                                                     

                                                                     

                                                                     

                                                                    Nancy O.

                                                                    • 31. Re: "Real-time Preview" no longer opens pages
                                                                      wcamp Level 1

                                                                      Okay. I'll initiate a thread on the PS forum.

                                                                       

                                                                      To make things easier and clearer for me and forum staff, is there a way for me to copy my PS-related posts that are still in the DW-related forum and paste them into the PS forum?

                                                                       

                                                                      Hope so.

                                                                       

                                                                      (  ; - )

                                                                       

                                                                      Warren

                                                                      • 32. Re: "Real-time Preview" no longer opens pages
                                                                        Nancy OShea Adobe Community Professional & MVP

                                                                        No.  But you can reference this discussion's URL in your post.

                                                                        Also, keep in mind that  PS CS6 is not Hi-DPI friendly and it's not certified to run on any OS beyond Win7 and OSX 10.7.  So if you're on Sierra, you should be using the latest CC 2017.

                                                                        Known issues - Running Photoshop CC on macOS 10.12 Sierra

                                                                         

                                                                        Nancy O.

                                                                        • 33. Re: "Real-time Preview" no longer opens pages
                                                                          Valerie VRCA

                                                                          This looks like a gaffe between the developers thinking they know how their customer uses their product, and assuming that both do so the same way. It needs to be made clear that many (majority) of designers are more comfortable editing and testing locally on their desktop before posting pages on servers. I am missing the ability to review locally more than you can imagine. The solution of opening the file in the browser adds steps that weren't there before. It's a step backwards for those accustomed to working in this manner.

                                                                          • 34. Re: "Real-time Preview" no longer opens pages
                                                                            Jon Fritz II Adobe Community Professional & MVP

                                                                            You still have the old Preview in Browser (without going through Adobe's servers in Live Preview).

                                                                             

                                                                            You can right click the file in the Files window, or if your documents are set as tabs, right click the named tab and choose Open in Browser. That is the old Preview in Browser function.

                                                                             

                                                                            If you want that back as your F12 keyboard shortcut, you will need to modify one of your program's files (extremely minor modification) as follows...

                                                                             

                                                                            1. Close DW and go to...

                                                                             

                                                                                Windows: C: > Program Files > Adobe > Adobe Dreamweaver CC 2017 > configuration > Menus > MM

                                                                                Mac: Applications > Adobe Dreamweaver CC 2017 > configuration > Menus > MM

                                                                                (I think, I don't have a Mac to test)

                                                                             

                                                                            2. Open the file "PIB_Dynamic.js"

                                                                            2a. As always, make a backup in case something goes sideways. Add _old at the end of the file name.

                                                                             

                                                                            3. Search for the text "dw.browseDocument". There are 3 spots with that code, but the first two are just comments. The right one should be on or about line 433, and change the text "isPIB" to "true"

                                                                             

                                                                            The finished line of code will look like...

                                                                             

                                                                            dw.browseDocument(dw.getDocumentPath('document'),theBrowser, "-1"/*help argument*/, false /*use temp doc*/, true);

                                                                             

                                                                            4. Save the file to your desktop

                                                                             

                                                                            5. Drag the file into the original location from Step 1. You will be prompted for your Admin credentials in order to make the copy/replacement

                                                                             

                                                                            From there on out, F12 will be the old PIB, not the glitchy Live Preview.

                                                                            2 people found this helpful
                                                                            • 35. Re: "Real-time Preview" no longer opens pages
                                                                              AuctionHugh Level 1

                                                                              This is so incredibly stupid.

                                                                               

                                                                              I have to modify a javascript source program file to be able to preview a file in my browser now?

                                                                               

                                                                              No wonder everyone I know has quit using dreamweaver.

                                                                               

                                                                              So frustrating.

                                                                               

                                                                              However, your fix to edit "PIB_Dynamic.js" DID work, so thank you.

                                                                              • 36. Re: "Real-time Preview" no longer opens pages
                                                                                Jon Fritz II Adobe Community Professional & MVP

                                                                                I'm sorry, you don't need to modify the file to use Preview in Browser.

                                                                                 

                                                                                PIB is now called Open in Browser and is available in two locations, either in the right click context menu of the file from the Files window, or in the right click context menu of the document's name tab.

                                                                                 

                                                                                Modifying the program file simply changes the F12 key to that same function, rather than Live Preview.

                                                                                 

                                                                                It's something I think Adobe should allow us to set from within the program interface.

                                                                                 

                                                                                I still can't start new posts in the Feature Request forum for some reason, and have wanted to add this one in there for some time. If you add it, and post a link here, maybe enough of us voting for Adobe to "add a check box to allow us to change F12 to Open in Browser or Live Preview under preferences" they may add it.

                                                                                 

                                                                                They obviously know which file needs to be changed (I got the above steps from an Adobe staffer's post), so it shouldn't be that difficult to add a checkbox to the preferences and allow users to preview the way they like.