1 Reply Latest reply on Nov 16, 2016 4:02 PM by brooksh83475277

    Can't authorize account using Bluefire Reader

    brooksh83475277

      I am trying to open a document I downloaded to my iPad using the Bluefire Reader and it is asking for my AdobeID and password. 

       

      I am able to access this forum with my AdobeID and password, but I get an error message when I try to open a document using Bluefire saying "The ID your entered was not found or the password was incorrect."  I have tried reentering the account address and password several times and I get the same error message every time.

       

      I was going to try changing my account password but the avatar does not give me that option and I don't know how to reach an administrator to change my password.