3 Replies Latest reply on Nov 17, 2016 9:23 PM by Pragya Kandari

    Cannot reset Indesign preferences, tried all


      Running CS6 on Windows 10


      In the middle of working in ID, I closed my laptop. When I came back and rebooted, I was suddenly unable to easily click and drag objects. The program lags and will only move items over a few mm at a time. Moving objects with the arrow keys still works fine.


      I quit the program, restarted the computer, no change.


      I have tried resetting my preferences by pressing CTRL+ALT+SHIFT, while it is launching, while in the program, and also immediately after closing it.

      The dialog box to delete preferences never appears.


      I have also tried finding the files manually, but have had no luck following the locations given in other answers.


      Please help because this is cutting into my productivity and seriously harshing my vibe. Thanks!