1 Reply Latest reply on Apr 16, 2018 9:52 AM by tomm7205418

    "No record of this loan is found on this machine, it may have been returned"???

    pigglewiggles

      To whom it may concern (Thank you by the way for reading this):

       

      Every time I try to open up an ebook, I get the message "Unable to open XXX" and giving an explanation of "No record of this loan is found on this machine, it may have been returned." What can I do to open up my ebooks?

       

      I borrow books from EBSCOhost which is a ebook library service provided by EBSCO for my college. I am allowed to download ebooks so that I don't have to be connected to the internet all the time; however, the links expire every two days. It is annoying, but I download the ebook every two days as the link expires. recently, I have been getting the message "Unable to open XXX" and giving an explanation of "No record of this loan is found on this machine, it may have been returned." I have tried re-downloading/borrowing from EBSCOhost a new loan of the book (and it allows me to do so), but once I download it into the Adobe Digital Editions and try to read it, it gives me the same message. I have a PC. Please Help!

       

      Thank you.

        • 1. Re: "No record of this loan is found on this machine, it may have been returned"???
          tomm7205418

          I had the same problem but in addition I copied the e-book to a reading device from my PC.  I used Windows Explorer to locate all reference of the e-book on my device and deleted them.  Then I went to the My Digital Editions folder on my PC.  I deleted all file references to the e-book.  I then went to the original downloaded file on my PC (which was an .acsm file) and deleted it.  Then I redownloaded the file to my PC.  I was able to add it to the Adobe Digital Editions library via File --> Add to Library command.  From there I copied it to my reading device and was able to read it.