0 Replies Latest reply on Nov 16, 2016 11:14 PM by pigglewiggles

    "No record of this loan is found on this machine, it may have been returned"???

    pigglewiggles

      To whom it may concern (Thank you by the way for reading this):

       

      Every time I try to open up an ebook, I get the message "Unable to open XXX" and giving an explanation of "No record of this loan is found on this machine, it may have been returned." What can I do to open up my ebooks?

       

      I borrow books from EBSCOhost which is a ebook library service provided by EBSCO for my college. I am allowed to download ebooks so that I don't have to be connected to the internet all the time; however, the links expire every two days. It is annoying, but I download the ebook every two days as the link expires. recently, I have been getting the message "Unable to open XXX" and giving an explanation of "No record of this loan is found on this machine, it may have been returned." I have tried re-downloading/borrowing from EBSCOhost a new loan of the book (and it allows me to do so), but once I download it into the Adobe Digital Editions and try to read it, it gives me the same message. I have a PC. Please Help!

       

      Thank you.