Please try to access the service through a web browser and see if it works.
Also, it is possible you might have changed your Adobe id to a different email address.
Request you to share your Adobe id so that I can check it at my end.
Please do not solicit personal details to be shared on a public forum. You can give the OP instructions how to pass this through a private message.
hi my adobe id is [removed by Mod - please do not show in open forum]
How do I do it through the browser?