3 Replies Latest reply on Nov 17, 2016 10:01 AM by Szalam

    Problems to open After Effects CC2017 (mac os 10.10.5)

    mdesi9n Level 1

      Hi everybody,

      I did an update today from CC2015 to CC2017. (mac os 10.10.5)

      Every time the same error message is coming:

      After Effects can´t continue. Error while accessing the preference files inside "/Users/mdesi9n/Libary/Preferences/Adobe/After Effects/14.0". please verify the file permissions and try again.

       

      Everybody has a solution for this problem?

      And by the way... I have already try to open the program under another user.

      there AE is working. I don´t know why?!?

      And the chat had broken up, when I changed the user an my MAC

       

      Thanks for any suggestion :-)

       

      Cheers Marti