I did an update today from CC2015 to CC2017. (mac os 10.10.5)
Every time the same error message is coming:
After Effects can´t continue. Error while accessing the preference files inside "/Users/mdesi9n/Libary/Preferences/Adobe/After Effects/14.0". please verify the file permissions and try again.
Everybody has a solution for this problem?
And by the way... I have already try to open the program under another user.
there AE is working. I don´t know why?!?
And the chat had broken up, when I changed the user an my MAC
Thanks for any suggestion :-)
It's a permissions issue. Go into the .../Library/Preferences folder and change the Adobe folder AND ALL CONTAINED FOLDERS to be read/write.
Alternatively, just rename the Adobe folder to AdobeOLD. Then, once you start AE up again, it'll work. That being said, it will also create a brand new, default set of preferences, so try the first option first.
Thank you that worked :-))))