1 Reply Latest reply on Nov 17, 2016 5:19 PM by karenf49890468

    Cannot authorize work computer with Adobe ID

    amandal29404045

      Hello,

       

      I've downloaded Adobe Digital Editions to be able to download .acsm files and to export them as PDFs.

       

      When I initially installed the program I did authorized the computer without an Adobe ID, but am now realizing that I need to associate it with an ID to be able to share the PDFs on other devices.

       

      When I go to Help -> Authorize Computer and enter my personal Adobe ID, I get a message that says "You can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile devices. Please try again."
      When I click "Create an Adobe ID" (to make a new account specific to my work computer), it takes me to a webpage that just says "Your account has been created." with no indication of what account it is reference to and no other options.

       

      How do I get around these two issues?