6 Replies Latest reply on Nov 18, 2016 3:27 PM by whtkrkid

    CC 2017 crashing when "solving camera" in 3d camera tracker

    whtkrkid

      When camera tracking, after effects reaches "resolving camera" and crashes, with no save option. "Adobe After Effects CC 2017 has stopped working" pops up.

       

       

      System specs:

      OS Name: Microsoft Windows 10 Home

      Version: 10.0.14393 Build 14393

      System Manufacturer: HP

      System Model: 550-a114

      System Type: x64-based PC

      Processor: AMD A8-6410 APU with AMD Radeon R5 Graphics, 2000 Mhz, 4 Core(s), 4 Logical Processor(s)

      BIOS Version/Date: AMI A0.09, 9/14/2015

      Installed Physical Memory: (RAM) 8.00 GB

       

       

      There are 2 crash logs in event viewer:

       

      -

       

      - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

       

       

      - <System>

       

       

      <Provider Name="Application Error" />

       

       

      <EventID Qualifiers="0">1000</EventID>

       

       

      <Level>2</Level>

       

       

      <Task>100</Task>

       

       

      <Keywords>0x80000000000000</Keywords>

       

       

      <TimeCreated SystemTime="2016-11-18T03:07:37.482315200Z" />

       

       

      <EventRecordID>427447</EventRecordID>

       

       

      <Channel>Application</Channel>

       

       

      <Computer>whitakerPC</Computer>

       

       

      <Security />

       

      </System>

       

      - <EventData>

       

       

      <Data>AfterFX.exe</Data>

       

       

      <Data>14.0.0.207</Data>

       

       

      <Data>5808771f</Data>

       

       

      <Data>mkl_def.dll</Data>

       

       

      <Data>11.1.0.1</Data>

       

       

      <Data>51dee742</Data>

       

       

      <Data>c000001d</Data>

       

       

      <Data>00000000001c3e82</Data>

       

       

      <Data>20ac</Data>

       

       

      <Data>01d24147f3c9726a</Data>

       

       

      <Data>C:\Program Files\Adobe\Adobe After Effects CC 2017\Support Files\AfterFX.exe</Data>

       

       

      <Data>C:\Program Files\Adobe\Adobe After Effects CC 2017\Support Files\mkl_def.dll</Data>

       

       

      <Data>a31117ee-aa42-4b82-aaa4-52a022bfef82</Data>

       

       

      <Data />

       

       

      <Data />

       

      </EventData>

      </Event>

       

       

      and

       

       

      -

       

      - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

       

       

      - <System>

       

       

      <Provider Name="Application Error" />

       

       

      <EventID Qualifiers="49152">1005</EventID>

       

       

      <Level>2</Level>

       

       

      <Task>100</Task>

       

       

      <Keywords>0x80000000000000</Keywords>

       

       

      <TimeCreated SystemTime="2016-11-18T03:07:37.527396700Z" />

       

       

      <EventRecordID>427448</EventRecordID>

       

       

      <Channel>Application</Channel>

       

       

      <Computer>whitakerPC</Computer>

       

       

      <Security />

       

      </System>

       

      - <EventData>

       

       

      <Data />

       

       

      <Data>Adobe After Effects CC 2017.0</Data>

       

       

      <Data>00000000</Data>

       

       

      <Data>0</Data>

       

      </EventData>

      </Event>

       

       

       

      I tried a hard shutdown (not fast startup) and a tried running in win7 compatibility mode. I cant figure this one out.

       

       

      thanks in advance