3 Replies Latest reply on Nov 19, 2016 4:39 AM by Sudo Son

    Complete Crash on Start up

    Sudo Son

      Screen Shot 2016-11-19 at 2.11.31 pm.png

      This is all I get if I press one of the three options the program will arrive for less than a second and then completely disappear. Then it will give me the crash report option. Where it says information it is loaded with information, I am not programmer though I can see some faults. I will attach both of these documents at the end,

      Screen Shot 2016-11-19 at 2.41.49 pm.png

      Given the multiple times that I have sent this crash report to adobe, yes I understand I am using C6, though I purchased this program and it is broken, outside of re-indtalling the program- and adobe telling me they can not find an issue. (Like WTF did you say, dude is has been doing this for a month) One day perfect next day absolute bedlam. Can anyone help me please.

       

      This is the Crash list

      Process:               Adobe InDesign CS6 [8055]

      Path:                  /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6

      Identifier:            com.adobe.InDesign

      Version:               8.0.1.406 (8010)

      Code Type:             X86 (Native)

      Parent Process:        ??? [1]

      Responsible:           Adobe InDesign CS6 [8055]

      User ID:               501

       

      Date/Time:             2016-11-19 14:15:55.586 +1100

      OS Version:            Mac OS X 10.12 (16A323)

      Report Version:        12

      Anonymous UUID:        30B600FB-4AE7-42B4-1630-87280AD8B1B1

       

      Sleep/Wake UUID:       AB4614F0-EF05-4023-A578-26793496F28F

       

      Time Awake Since Boot: 31000 seconds

      Time Since Wake:       640 seconds

       

      System Integrity Protection: enabled

       

      Crashed Thread:        0 Dispatch queue: com.apple.main-thread

       

      Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000020

      Exception Note:        EXC_CORPSE_NOTIFY

       

      Termination Signal:    Segmentation fault: 11

      Termination Reason:    Namespace SIGNAL, Code 0xb

      Terminating Process:   exc handler [0]

       

      VM Regions Near 0x20:

      -->

          __TEXT 0000000000001000-0000000000005000 [ 16K] r-x/rwx SM=COW /Applications/Adobe InDesign CS6/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   com.adobe.InDesign.Text Panel          0x1c38b5c2 GetPlugIn + 152114

      1   com.adobe.InDesign.Text Panel          0x1c3960b4 GetPlugIn + 195876

      2   com.adobe.InDesign.AppFramework 0x1cbbe9c7 GetPlugIn + 189831

      3   com.adobe.InDesign.AppFramework 0x1cbbd2bf GetPlugIn + 183935

      4   com.adobe.InDesign.AppFramework 0x1cb74d56 0x1cb66000 + 60758

      5   com.adobe.InDesign.AppFramework 0x1cb93329 GetPlugIn + 12009

      6   com.adobe.InDesign                             0x00001ec5 main + 341

      7   com.adobe.InDesign                             0x00001d55 start + 53

       

      [snipped by moderator]

       

      I am speaking to you adobe. I have been with you guys since Photoshop 7, so no I don't make you millions though I have been an avid supporter for 15 years please can you get me out go this mess.