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New Here ,
Nov 18, 2016 Nov 18, 2016

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Failed  to  send  to desktop application. Please try again.

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correct answers 1 Correct answer

Adobe Employee , Nov 19, 2016 Nov 19, 2016

Hi HHW,

I think I just responded to you through the in-app feedback, but just in case you look here first, I'm pasting my response here as well.

I'm sorry it's not working correctly. A couple of things I'd like you to check:

* Are you signed in with the same Adobe ID in the app AND on the desktop?

* Are you using the most recent versions of Illustrator CC ( v21.0.0   2017 ) and the most recent version of the Creative Cloud Desktop App ( v3.9.1.335)?

* Is this happening with every Draw project you

...

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Adobe Employee ,
Nov 19, 2016 Nov 19, 2016

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Hi HHW,

I think I just responded to you through the in-app feedback, but just in case you look here first, I'm pasting my response here as well.

I'm sorry it's not working correctly. A couple of things I'd like you to check:

* Are you signed in with the same Adobe ID in the app AND on the desktop?

* Are you using the most recent versions of Illustrator CC ( v21.0.0   2017 ) and the most recent version of the Creative Cloud Desktop App ( v3.9.1.335)?

* Is this happening with every Draw project you try to send or just a single project? Can you try creating a very simple project (a few lines on a canvas) and try sending that to the desktop?

Please let me know what you find.

Sue.

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