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Recover Adobe Premiere Elements Version 12

New Here ,
Nov 19, 2016 Nov 19, 2016

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My computer came with Adobe Elements Premiere Elements Version 12 But my computer was hacked and had to be wiped clean.  How can I recover my product?

[Moved from Photoshop Elements to Premiere Elements... Mod]

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correct answers 1 Correct answer

Community Expert , Nov 19, 2016 Nov 19, 2016

Download & Install instructions https://forums.adobe.com/thread/2003339 may help

-includes a way to go to a page to download Adobe programs if you don't have a disc or drive

-you will need to enter your original serial number during install for non-Cloud programs

-or kglad links in reply #1 here https://forums.adobe.com/thread/2222942 may help

Lost information - see reply #1 in https://forums.adobe.com/thread/2008767

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Community Expert ,
Nov 19, 2016 Nov 19, 2016

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Download & Install instructions https://forums.adobe.com/thread/2003339 may help

-includes a way to go to a page to download Adobe programs if you don't have a disc or drive

-you will need to enter your original serial number during install for non-Cloud programs

-or kglad links in reply #1 here https://forums.adobe.com/thread/2222942 may help

Lost information - see reply #1 in https://forums.adobe.com/thread/2008767

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New Here ,
Nov 19, 2016 Nov 19, 2016

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Clicking your link brings up the following; Access to this community or content is restricted. If you think this is a mistake, please contact your administrator or the person who directed you here.

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Community Expert ,
Nov 19, 2016 Nov 19, 2016

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You should be able to simply reinstall the program and then reactivate it.

If you are not able to activate the product using your serial number for some reason, contact Customer Care via chat and explain the situation.

Contact Customer Care

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New Here ,
Nov 24, 2016 Nov 24, 2016

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Thanks John.  I got it back.

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