1 Reply Latest reply on Nov 21, 2016 10:03 AM by Preran

    Muse Crashes whenever I click on on a master 2017

    alanp13498454

      Whenever I click on a Master page, Muse closes.

      I have tried:

      • Creating a new site
      • Uninstalling and remove app preferences
      • Reinstall

      None of these things seem to help

      Computer Specter x 360 16gb ram

      Windows 10

       

      Does anyone know of a program similar to Muse that doesn't crash?

       

      Thanks for your help?

        • 1. Re: Muse Crashes whenever I click on on a master 2017
          Preran Adobe Employee

          If you are still facing this issue, I suggest getting in touch with Adobe Customer care.

           

          Contact us | Adobe

           

          If you wish to, try resetting preferences and see if it helps.

          1. In Finder navigate to the following folder:  /Users/[username]/Library/Preferences/
          2. Delete any existing ActionScript or Native Preference files:
            • /Users/[username]/Library/Preferences/com.adobe.AdobeMuseCC.<version number>
            • /Users/[username]/Library/Preferences/Adobe/Adobe Muse CC
          3. Restart the machine and re-launch Adobe Muse CC (2017)

           

          1. If you are on Windows, click the Start Windows button and select Run.
          2. In the Run window, enter %appdata%
          3. Delete the folder com.adobe.AdobeMuseCC.<version>
          4. Restart the machine and re-launch Adobe Muse CC (2017)

           

          Thanks,

          Preran