2 Replies Latest reply on Nov 22, 2016 11:01 PM by melisb19859885

    AE & Premiere Crashing on Start-up

    melisb19859885 Level 1

      Hello,

       

      I re-installed AE and PP to change language, and now I cannnot open neither of them. I tried the recommended things, like re-installing, updating, etc. and they did not work.

       

      I have Nvidia Geforce GTX graphics card and I think it causes some problems that I cannot figure out. I installed AE & PP 4-5 months ago and I had the same crashing problem. Then I updated my Nvidia driver , it solved the problem. But now, I updated everything and still cannot open. I am on Windows 8.1, Gigabyte P25w laptop.

       

      I hope someone can help me.