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File association with Prelude

Explorer ,
Nov 21, 2016 Nov 21, 2016

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I am using Windows 7 Pro. Until recently, I haven't had problems with file associations in Windows Explorer. Now I am having a problem with Prelude files not being able to be associated with Prelude. I can't change it through "Properties," either. I had this same issue with Photoshop wherein I had to edit the Windows registry(!). Not cool. The best Adobe could offer was their usual "uninstall/reinstall" solution. Thank God a user (middle.aged.hack) was able to figure it out and posted a solution that worked, but as mentioned earlier, it involves editing the Windows Registry.

This is unacceptable, Adobe. If you can't get your product to work correctly, at least find us a work-around and then make it VERY public. Don't leave us hanging for weeks and months on end with no solution or, worse, a bad solution. I'd rather you spend your time perfecting what you've created than developing a new function in Photoshop that barely anyone will ever use or re-inventing Flash for the umpteenth time.

** UPDATE **

Just installed this morning's (November 21) Prelude update and the file association problem seems to have been remedied. Thanks, Adobe.

Message was edited by: marc swanson

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correct answers 1 Correct answer

Adobe Employee , Nov 23, 2016 Nov 23, 2016

Hi Marc,

Sorry for the problem.

Glad that it has been resolved with the update.

Please highlight if you even see the same again. I haven't seen it of late, though.

Thanks,

Mayjain

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Adobe Employee ,
Nov 23, 2016 Nov 23, 2016

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Hi Marc,

Sorry for the problem.

Glad that it has been resolved with the update.

Please highlight if you even see the same again. I haven't seen it of late, though.

Thanks,

Mayjain

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