3 Replies Latest reply on Nov 21, 2016 2:13 PM by mollybd

Typekit does not stay synced.

mychaelab46497954 Nov 21, 2016 11:26 AM

Hello,

I have some fonts from TypeKit downloaded that I am actively using in a project. It seems that every hour or so, it will tell me that it cannot find my synced fonts and the only way to fix it is to log out then log back into my creative cloud application. This is really frustrating because I have to stop about every hour to log out then log back in so that my fonts come back. Any idea on how to fix this? I'm working on a mac and my creative cloud application seems to be up to date.

Thank you,

Mychaela

1. Re: Typekit does not stay synced.

mollybd Nov 21, 2016 2:07 PM (in response to mychaelab46497954)

Hi Mychaela,

I'm sorry for the trouble. Are you by chance using Time Machine to automatically back up your files? Let me know and we'll go from there.

Best regards,
Molly
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2. Re: Typekit does not stay synced.

mychaelab46497954 Nov 21, 2016 2:09 PM (in response to mychaelab46497954)

I am not using Time Machine.
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3. Re: Typekit does not stay synced.

mollybd Nov 21, 2016 2:13 PM (in response to mychaelab46497954)

Please send a screenshot of the Assets > Fonts tab from the Creative Cloud application and the recent CoreSync files from your computer to support@typekit.com with a link to this forum post.

On OS X:
1. Open the Finder
2. under the Go menu, select "Go To Folder"
3. in the window that opens, type: ~/Library/Logs/CreativeCloud/CoreSync/

Attach the 3 or 4 most recent CoreSync-yyyy-MM-dd.log files to an email. Please don't send a zip file, as they often get flagged as spam.

Best regards,
Molly
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Typekit does not stay synced.

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