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Subscription Access

New Here ,
Nov 21, 2016 Nov 21, 2016

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Hello tonight I tried to open my lightroom and Photo shop apps but it told me to start a seven day trial but I have a monthly subscription to both I rebooted my computer to see if it would help but its still the same issue it like they both have gone and when I go in to my Adobe cloud it says to start a trial the only thing in my folder is Bridge what do you think is wrong.

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correct answers 1 Correct answer

LEGEND , Nov 21, 2016 Nov 21, 2016

Try signing-out

Launch Creative Cloud and click the gear icon near top right; then choose preferences and sign-out.

Re-boot your computer and sign-in again to Creative Cloud

Wait a short while for all the apps to refresh and install any updates that are available.

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LEGEND ,
Nov 21, 2016 Nov 21, 2016

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Try signing-out

Launch Creative Cloud and click the gear icon near top right; then choose preferences and sign-out.

Re-boot your computer and sign-in again to Creative Cloud

Wait a short while for all the apps to refresh and install any updates that are available.

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines