2 Replies Latest reply on Jan 5, 2017 2:31 PM by Preran

    Muse CC 2017 doesn't quit

    vivianag15805204

      I have updated to Muse CC 2017, when I click on exit/quit (cmd Q) the application close down but the icon on the dock remains active and I have to force the quit.

       

      This is what the report shows after:

       

      Date/Time:       2016-11-22 15:09:58 +0100

      OS Version:      10.10.5 (Build 14F2009)

      Architecture:    x86_64

      Report Version:  21

       

       

      Command:         Adobe Muse CC

      Path:            /Applications/Adobe Muse CC 2017/Adobe Muse CC 2017.app/Contents/MacOS/Adobe Muse CC

      Version:         2017.0.0 (2017.0.0.149)

      Parent:          launchd [1]

      PID:             492

       

       

      Event:           hang

      Duration:        3.90s (process was unresponsive for 64 seconds before sampling)

      Steps:           40 (100ms sampling interval)

       

       

      Hardware model:  iMac11,3

      Active cpus:     4

       

       

      Fan speed:       1000 rpm

       

       

      --------------------------------------------------

      Timeline format: stacks are sorted chronologically

      Use -i and -heavy to re-report with count sorting

      --------------------------------------------------

       

       

      Heaviest stack for the main thread of the target process:

        40  start + 1 (libdyld.dylib + 13769) [0x7fff851d85c9]

        40  main + 1614 (Adobe Muse CC + 14398) [0x108b3c83e]

        40  ??? (<7B06C7A7-D172-35B4-96FB-D816711C3F4E> + 12999) [0x10b4032c7]

        40  MuseApp::TerminateApplication() + 1215 (Adobe Muse CC + 113215) [0x108b54a3f]

        40  MusePlayerObj::TerminateAPE() + 296 (Adobe Muse CC + 601352) [0x108bcbd08]

        40  MusePlayerObj::DoShutdown() + 399 (Adobe Muse CC + 613567) [0x108bcecbf]

        40  ??? (<8A603F3F-C535-3FC8-AAE2-632258BDA831> + 30843) [0x11c0d187b]

        40  ??? (<8A603F3F-C535-3FC8-AAE2-632258BDA831> + 31377) [0x11c0d1a91]

        40  ??? (<306EB62A-AA0D-3A4E-BC21-E809385C1290> + 149485) [0x11cf217ed]

        40  ??? (<306EB62A-AA0D-3A4E-BC21-E809385C1290> + 141677) [0x11cf1f96d]

        40  ??? (<306EB62A-AA0D-3A4E-BC21-E809385C1290> + 166962) [0x11cf25c32]

        40  MuseDOMExtensionObj::APEObjectDisconnect(Opaque_APEPlayer*, void*, void*) + 514 (Adobe Muse CC + 338322) [0x108b8b992]

        40  MuseDOMObjectObj::Disconnect() + 76 (Adobe Muse CC + 387916) [0x108b97b4c]

        40  CCLibraries::Terminate() + 48 (Adobe Muse CC + 2905568) [0x108dfe5e0]

        40  CCLibraries::CleanUpMemory() + 410 (Adobe Muse CC + 2894490) [0x108dfba9a]

        40  ??? (<5E5A5E5B-790A-30D7-A69C-CCEF4D9A37A1> + 42345) [0x111ff6569]

        40  ??? (<5E5A5E5B-790A-30D7-A69C-CCEF4D9A37A1> + 31619) [0x111ff3b83]

        40  ??? (<5E5A5E5B-790A-30D7-A69C-CCEF4D9A37A1> + 52967) [0x111ff8ee7]

        40  ??? (<5E5A5E5B-790A-30D7-A69C-CCEF4D9A37A1> + 54673) [0x111ff9591]

        40  ??? (<5E5A5E5B-790A-30D7-A69C-CCEF4D9A37A1> + 53757) [0x111ff91fd]

        40  ??? (<5E5A5E5B-790A-30D7-A69C-CCEF4D9A37A1> + 122899) [0x11200a013]

        40  __semwait_signal + 10 (libsystem_kernel.dylib + 91274) [0x7fff8396b48a]

      *40  semaphore_wait_continue + 0 (kernel + 1353920) [0xffffff800034a8c0]

       

       

       

       

      Process:         Adobe Muse CC [492]

      Path:            /Applications/Adobe Muse CC 2017/Adobe Muse CC 2017.app/Contents/MacOS/Adobe Muse CC

      Architecture:    x86_64

      Parent:          launchd [1]

      UID:             502

      Task size:       110204 pages

      CPU Time:        1.962s

      Note:            Unresponsive for 64 seconds before sampling