5 Replies Latest reply on Sep 19, 2017 2:25 PM by matthjhessler

    Deploying Adobe Flash with Group Policy, Installs but not working in IE

    toddw43631036

      I signed up for the Adobe flash distribution program and have started deploying flash through GPO.  Since then I have received several phone calls of people saying IE needs them to update flash to run a website.  I remote to their computer and check installed programs and the latest version of Adobe is installed on their machine from the GPO yet it does not work in IE.  If I reinstall flash on the users computer then it works fine.

      Anyone else run into this issue?  Any idea what I would be doing wrong?  Below is my GPO.

        • 1. Re: Deploying Adobe Flash with Group Policy, Installs but not working in IE
          maria__ Adobe Employee

          Hi,

           

          Please provide the following information:

           

          • Does the Flash Player ActiveX GPO install succeed for some users but not others? If so, what percentage fails?
          • Reproduce the issue while creating a verbose MSI log file with additional debugging option enabled (options x & v)
          • Provide the FlashInstall.log file saved at C:\Windows\System32\Macromed\Flash from an impacted system.  If this is a 64-bit OS, the FlashInstall.log file from the C:\WIndows\SysWOW64\Macromed\Flash directory is also required.

           

          The verbose MSI log file and FlashInstall.log file(s) MUST be from the same machine for the same installation attempt.

           

          Upload all log files to cloud.acrobat.com/send using the instructions at How to share a document  and post the link to the uploaded files in your reply.

           

          Thank you.

           

          --

          Maria

          • 2. Re: Deploying Adobe Flash with Group Policy, Installs but not working in IE
            toddw43631036 Level 1
            •   Does the Flash Player ActiveX GPO install succeed for some users but not others? If so, what percentage fails?

             

            The software installs on all computers just fine the issue is that it seems it is not registering in internet explorer so even though it is install internet explorer says that it needs to be installed when you hit a site with flash.

             

             

            •   Reproduce the issue while creating a verbose MSI log file with additional debugging option enabled (options x & v)

             

            Please explain this, do you mean do this in the GPO by adding switches?

             

             

            •   FlashInstall.log files saved at C:\Windows\System32\Macromed\Flash.  If this is a 64-bit OS, the FlashInstall.log file from the C:\WIndows\SysWOW64\Macromed\Flash directory is also required.

             

            I have attached these logs

             

            Thank You,

             

            Todd Welch

            • 3. Re: Deploying Adobe Flash with Group Policy, Installs but not working in IE
              maria__ Adobe Employee

              Hi,

               

               

              Please refer to the tech notes How do I create an installation log?  and Fixing Group Policy problems by using log files: Group Policy  for assistance in creating verbose log files.  The logging options requested are v (verbose) and x (extra debugging information).

               

              A few more questions:

              • what OS version is this happening on?
              • What Server version are you using?
              • What Windows updates, if any, were installed since the last time GPO deployment was successful?

               

              The forums software do not accept attachments (except for images).  Please upload the requested information to How to share a document and post the link to the files in your reply.

               

              --

              Maria

               

              <edited to ask a few more questions>

              • 4. Re: Deploying Adobe Flash with Group Policy, Installs but not working in IE
                toddw43631036 Level 1

                Sorry for the late reply but I have those logs now and I have pasted them below.  The install generated three logs related to the flash install.

                 

                Also here are the answers to you other questions.

                • what OS version is this happening on?

                Windows 7

                • What Server version are you using?

                Server 2008

                • What Windows updates, if any, were installed since the last time GPO deployment was successful?

                It has never been successful just trying to get this working now, previously we did this manually.

                 

                ====START==MSI21b9a.LOG=================

                 

                === Verbose logging started: 2/15/2017  15:29:02  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\windows\system32\svchost.exe ===

                MSI (c) (E8:EC) [15:29:02:106]: User policy value 'DisableRollback' is 0

                MSI (c) (E8:EC) [15:29:02:106]: Machine policy value 'DisableRollback' is 0

                MSI (c) (E8:EC) [15:29:02:106]: Machine policy value 'DisableUserInstalls' is 0

                MSI (c) (E8:EC) [15:29:02:153]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

                MSI (c) (E8:EC) [15:29:02:153]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1233470159,LangId=1033,Platform=0,Scrip tType=3,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=0)

                MSI (c) (E8:EC) [15:29:02:184]: Executing op: ProductInfo(ProductKey={559A2FA4-4858-46E7-BD02-68C15A31DF98},ProductName=Adobe Flash Player 23 ActiveX,PackageName=IE_install_flash_player_23_active_x.msi,Language=1033,Version=3858759 68,Assignment=0,ObsoleteArg=0,ProductIcon=ARPPRODUCTICON.exe,,PackageCode={3461021C-AFFA-4 5CA-802C-78D75C41BFEB},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeployment Flags=3)

                MSI (c) (E8:EC) [15:29:02:184]: Executing op: DialogInfo(Type=0,Argument=1033)

                MSI (c) (E8:EC) [15:29:02:184]: Executing op: DialogInfo(Type=1,Argument=Adobe Flash Player 23 ActiveX)

                MSI (c) (E8:EC) [15:29:02:184]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])

                MSI (c) (E8:EC) [15:29:02:184]: Executing op: ActionStart(Name=CreateShortcuts,Description=Creating shortcuts,Template=Shortcut: [1])

                MSI (c) (E8:EC) [15:29:02:184]: Executing op: IconCreate(Icon=ARPPRODUCTICON.exe,Data=BinaryData)

                MSI (c) (E8:EC) [15:29:02:623]: Executing op: ActionStart(Name=PublishFeatures,Description=Publishing product features,Template=Feature: [1])

                MSI (c) (E8:EC) [15:29:02:623]: Executing op: FeaturePublish(Feature=FlashPlayerAXInstaller,,Absent=0,)

                MSI (c) (E8:EC) [15:29:02:639]: Executing op: FeaturePublish(Feature=WIFEAT00000003,,Absent=0,)

                MSI (c) (E8:EC) [15:29:02:639]: Executing op: FeaturePublish(Feature=WIFEAT00000002,,Absent=0,)

                MSI (c) (E8:EC) [15:29:02:639]: Executing op: FeaturePublish(Feature=WIFEAT00000001,,Absent=0,)

                MSI (c) (E8:EC) [15:29:02:639]: Executing op: ActionStart(Name=PublishProduct,Description=Publishing product information,)

                MSI (c) (E8:EC) [15:29:02:639]: Executing op: CleanupConfigData()

                MSI (c) (E8:EC) [15:29:02:639]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\ Products\4AF2A95585847E64DB20861CA513FD89\Patches 3: 2

                MSI (c) (E8:EC) [15:29:02:639]: Executing op: ProductPublish(PackageKey={3461021C-AFFA-45CA-802C-78D75C41BFEB})

                MSI (c) (E8:EC) [15:29:02:639]: Note: 1: 1402 2: UNKNOWN\Installer\Products\4AF2A95585847E64DB20861CA513FD89 3: 2

                MSI (c) (E8:EC) [15:29:02:639]: Note: 1: 1402 2: UNKNOWN\Installer\Products\4AF2A95585847E64DB20861CA513FD89 3: 2

                MSI (c) (E8:EC) [15:29:02:639]: Note: 1: 1402 2: UNKNOWN\Installer\Products\4AF2A95585847E64DB20861CA513FD89 3: 2

                MSI (c) (E8:EC) [15:29:02:639]: Note: 1: 1402 2: UNKNOWN\Installer\Products\4AF2A95585847E64DB20861CA513FD89 3: 2

                MSI (c) (E8:EC) [15:29:02:639]: Note: 1: 1402 2: UNKNOWN\Installer\Products\4AF2A95585847E64DB20861CA513FD89 3: 2

                MSI (c) (E8:EC) [15:29:02:639]: Note: 1: 1402 2: UNKNOWN\Installer\Products\4AF2A95585847E64DB20861CA513FD89 3: 2

                MSI (c) (E8:EC) [15:29:02:639]: Note: 1: 1402 2: UNKNOWN\Installer\Products\4AF2A95585847E64DB20861CA513FD89 3: 2

                MSI (c) (E8:EC) [15:29:02:639]: Note: 1: 1402 2: UNKNOWN\Installer\Products\4AF2A95585847E64DB20861CA513FD89 3: 2

                MSI (c) (E8:EC) [15:29:02:639]: Note: 1: 1402 2: UNKNOWN\Installer\Products\4AF2A95585847E64DB20861CA513FD89 3: 2

                MSI (c) (E8:EC) [15:29:02:639]: Note: 1: 1402 2: UNKNOWN\Installer\Products\4AF2A95585847E64DB20861CA513FD89 3: 2

                MSI (c) (E8:EC) [15:29:02:639]: Note: 1: 1402 2: UNKNOWN\Installer\Products\4AF2A95585847E64DB20861CA513FD89 3: 2

                MSI (c) (E8:EC) [15:29:02:654]: Executing op: UpgradeCodePublish(UpgradeCode={42463807-970B-4257-BC95-5C348D61DF1C})

                MSI (c) (E8:EC) [15:29:02:654]: Executing op: SourceListPublish(,,DiskPromptTemplate=[1],,NumberOfDisks=1)

                MSI (c) (E8:EC) [15:29:02:654]: Note: 1: 1402 2: UNKNOWN\Installer\Products\4AF2A95585847E64DB20861CA513FD89\SourceList 3: 2

                MSI (c) (E8:EC) [15:29:02:670]: Executing op: ProductPublishClient(,,)

                MSI (c) (E8:EC) [15:29:02:670]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)

                MSI (c) (E8:EC) [15:29:02:702]: Note: 1: 2318 2: 

                MSI (c) (E8:EC) [15:29:02:702]: DoAdvertiseScript is returning: 0

                === Verbose logging stopped: 2/15/2017  15:29:02 ===

                 

                ====END==MSI21b9a.LOG=================

                 

                ====START==MSI21b9c.LOG=================

                 

                === Verbose logging started: 2/15/2017  15:29:02  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\windows\system32\svchost.exe ===

                MSI (c) (E8:A0) [15:29:02:733]: Resetting cached policy values

                MSI (c) (E8:A0) [15:29:02:733]: Machine policy value 'Debug' is 3

                MSI (c) (E8:A0) [15:29:02:733]: ******* RunEngine:

                           ******* Product: {559a2fa4-4858-46e7-bd02-68c15a31df98}

                           ******* Action:

                           ******* CommandLine: **********

                MSI (c) (E8:A0) [15:29:02:749]: Client-side and UI is none or basic: Running entire install on the server.

                MSI (c) (E8:A0) [15:29:02:749]: Grabbed execution mutex.

                MSI (c) (E8:A0) [15:29:03:172]: Cloaking enabled.

                MSI (c) (E8:A0) [15:29:03:172]: Attempting to enable all disabled privileges before calling Install on Server

                MSI (c) (E8:A0) [15:29:03:172]: Incrementing counter to disable shutdown. Counter after increment: 0

                MSI (s) (20:0C) [15:29:03:187]: Running installation inside multi-package transaction {559a2fa4-4858-46e7-bd02-68c15a31df98}

                MSI (s) (20:0C) [15:29:03:187]: Grabbed execution mutex.

                MSI (s) (20:58) [15:29:03:187]: Resetting cached policy values

                MSI (s) (20:58) [15:29:03:187]: Machine policy value 'Debug' is 3

                MSI (s) (20:58) [15:29:03:187]: ******* RunEngine:

                           ******* Product: {559a2fa4-4858-46e7-bd02-68c15a31df98}

                           ******* Action:

                           ******* CommandLine: **********

                MSI (s) (20:58) [15:29:03:187]: Machine policy value 'DisableUserInstalls' is 0

                MSI (s) (20:58) [15:29:03:203]: User policy value 'SearchOrder' is 'nmu'

                MSI (s) (20:58) [15:29:03:203]: User policy value 'DisableMedia' is 0

                MSI (s) (20:58) [15:29:03:203]: Machine policy value 'AllowLockdownMedia' is 0

                MSI (s) (20:58) [15:29:03:203]: SOURCEMGMT: Media enabled only if package is safe.

                MSI (s) (20:58) [15:29:03:203]: SOURCEMGMT: Looking for sourcelist for product {559a2fa4-4858-46e7-bd02-68c15a31df98}

                MSI (s) (20:58) [15:29:03:203]: SOURCEMGMT: Adding {559a2fa4-4858-46e7-bd02-68c15a31df98}; to potential sourcelist list (pcode;disk;relpath).

                MSI (s) (20:58) [15:29:03:203]: SOURCEMGMT: Now checking product {559a2fa4-4858-46e7-bd02-68c15a31df98}

                MSI (s) (20:58) [15:29:03:203]: SOURCEMGMT: Media is enabled for product.

                MSI (s) (20:58) [15:29:03:203]: SOURCEMGMT: Attempting to use LastUsedSource from source list.

                MSI (s) (20:58) [15:29:03:203]: SOURCEMGMT: Processing net source list.

                MSI (s) (20:58) [15:29:03:203]: SOURCEMGMT: Trying source \\cc-serverv03\it\Applications\Adobe\Flash\.

                MSI (s) (20:58) [15:29:03:203]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2

                MSI (s) (20:58) [15:29:07:199]: Note: 1: 1314 2: \\cc-serverv03\it\Applications\Adobe\Flash\

                MSI (s) (20:58) [15:29:07:199]: ConnectToSource: CreatePath/CreateFilePath failed with: -2147483648 1314 -2147483648

                MSI (s) (20:58) [15:29:07:199]: ConnectToSource (con't): CreatePath/CreateFilePath failed with: -2147483648 -2147483648

                MSI (s) (20:58) [15:29:07:199]: SOURCEMGMT: net source '\\cc-serverv03\it\Applications\Adobe\Flash\' is invalid.

                MSI (s) (20:58) [15:29:07:199]: Note: 1: 1706 2: -2147483647 3: IE_install_flash_player_23_active_x.msi

                MSI (s) (20:58) [15:29:07:199]: SOURCEMGMT: Processing media source list.

                MSI (s) (20:58) [15:29:07:199]: Note: 1: 2203 2:  3: -2147287037

                MSI (s) (20:58) [15:29:07:199]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.

                MSI (s) (20:58) [15:29:07:199]: Note: 1: 1706 2: -2147483647 3: IE_install_flash_player_23_active_x.msi

                MSI (s) (20:58) [15:29:07:199]: SOURCEMGMT: Processing URL source list.

                MSI (s) (20:58) [15:29:07:199]: Note: 1: 1402 2: UNKNOWN\URL 3: 2

                MSI (s) (20:58) [15:29:07:199]: Note: 1: 1706 2: -2147483647 3: IE_install_flash_player_23_active_x.msi

                MSI (s) (20:58) [15:29:07:199]: Note: 1: 1706 2:  3: IE_install_flash_player_23_active_x.msi

                MSI (s) (20:58) [15:29:07:199]: SOURCEMGMT: Failed to resolve source

                MSI (s) (20:58) [15:29:07:199]: MainEngineThread is returning 1612

                MSI (s) (20:0C) [15:29:07:199]: User policy value 'DisableRollback' is 0

                MSI (s) (20:0C) [15:29:07:199]: Machine policy value 'DisableRollback' is 0

                MSI (s) (20:0C) [15:29:07:199]: Incrementing counter to disable shutdown. Counter after increment: 0

                MSI (s) (20:0C) [15:29:07:199]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

                MSI (s) (20:0C) [15:29:07:199]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

                MSI (s) (20:0C) [15:29:07:199]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2

                MSI (s) (20:0C) [15:29:07:199]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2

                MSI (s) (20:0C) [15:29:07:199]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

                MSI (s) (20:0C) [15:29:07:199]: Restoring environment variables

                MSI (c) (E8:A0) [15:29:07:215]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

                MSI (c) (E8:A0) [15:29:07:215]: MainEngineThread is returning 1612

                === Verbose logging stopped: 2/15/2017  15:29:07 ===

                 

                ====END==MSI21b9c.LOG=================

                 

                ====START==MSI21b9d.LOG=================

                 

                === Verbose logging started: 2/15/2017  15:29:07  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\windows\system32\svchost.exe ===

                MSI (c) (E8:70) [15:29:07:215]: User policy value 'DisableRollback' is 0

                MSI (c) (E8:70) [15:29:07:215]: Machine policy value 'DisableRollback' is 0

                MSI (c) (E8:70) [15:29:07:215]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

                MSI (c) (E8:70) [15:29:07:215]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1233470159,LangId=1033,Platform=0,Scrip tType=3,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=0)

                MSI (c) (E8:70) [15:29:07:215]: Executing op: ProductInfo(ProductKey={559A2FA4-4858-46E7-BD02-68C15A31DF98},ProductName=Adobe Flash Player 23 ActiveX,PackageName=IE_install_flash_player_23_active_x.msi,Language=1033,Version=3858759 68,Assignment=0,ObsoleteArg=0,ProductIcon=ARPPRODUCTICON.exe,,PackageCode={3461021C-AFFA-4 5CA-802C-78D75C41BFEB},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeployment Flags=3)

                MSI (c) (E8:70) [15:29:07:215]: Executing op: DialogInfo(Type=0,Argument=1033)

                MSI (c) (E8:70) [15:29:07:215]: Executing op: DialogInfo(Type=1,Argument=Adobe Flash Player 23 ActiveX)

                MSI (c) (E8:70) [15:29:07:215]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])

                MSI (c) (E8:70) [15:29:07:215]: Executing op: ActionStart(Name=CreateShortcuts,Description=Creating shortcuts,Template=Shortcut: [1])

                MSI (c) (E8:70) [15:29:07:215]: Executing op: IconCreate(Icon=ARPPRODUCTICON.exe,Data=BinaryData)

                MSI (c) (E8:70) [15:29:07:215]: Scheduling file 'C:\windows\Installer\{559A2FA4-4858-46E7-BD02-68C15A31DF98}\ARPPRODUCTICON.exe' for deletion during post-install cleanup (not post-reboot).

                MSI (c) (E8:70) [15:29:07:215]: Executing op: ActionStart(Name=PublishFeatures,Description=Publishing product features,Template=Feature: [1])

                MSI (c) (E8:70) [15:29:07:215]: Executing op: FeaturePublish(Feature=FlashPlayerAXInstaller,,Absent=0,)

                MSI (c) (E8:70) [15:29:07:215]: Executing op: FeaturePublish(Feature=WIFEAT00000003,,Absent=0,)

                MSI (c) (E8:70) [15:29:07:215]: Executing op: FeaturePublish(Feature=WIFEAT00000002,,Absent=0,)

                MSI (c) (E8:70) [15:29:07:215]: Executing op: FeaturePublish(Feature=WIFEAT00000001,,Absent=0,)

                MSI (c) (E8:70) [15:29:07:215]: Executing op: ActionStart(Name=PublishProduct,Description=Publishing product information,)

                MSI (c) (E8:70) [15:29:07:215]: Executing op: CleanupConfigData()

                MSI (c) (E8:70) [15:29:07:215]: Executing op: ProductPublish(PackageKey={3461021C-AFFA-45CA-802C-78D75C41BFEB})

                MSI (c) (E8:70) [15:29:07:215]: Machine policy value 'DisableUserInstalls' is 0

                MSI (c) (E8:70) [15:29:07:230]: Note: 1: 1402 2: UNKNOWN\Installer\Features\4AF2A95585847E64DB20861CA513FD89 3: 2

                MSI (c) (E8:70) [15:29:07:230]: Executing op: UpgradeCodePublish(UpgradeCode={42463807-970B-4257-BC95-5C348D61DF1C})

                MSI (c) (E8:70) [15:29:07:230]: Executing op: SourceListPublish(,,DiskPromptTemplate=[1],,NumberOfDisks=1)

                MSI (c) (E8:70) [15:29:07:230]: Note: 1: 1402 2: UNKNOWN\Installer\Products\4AF2A95585847E64DB20861CA513FD89\SourceList 3: 2

                MSI (c) (E8:70) [15:29:07:230]: Executing op: ProductPublishClient(,,)

                MSI (c) (E8:70) [15:29:07:230]: Note: 1: 1402 2: UNKNOWN\Installer\Products\4AF2A95585847E64DB20861CA513FD89 3: 2

                MSI (c) (E8:70) [15:29:07:230]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)

                MSI (c) (E8:70) [15:29:07:230]: Note: 1: 2318 2: 

                MSI (c) (E8:70) [15:29:07:230]: Post-install cleanup: removing installer file 'C:\windows\Installer\{559A2FA4-4858-46E7-BD02-68C15A31DF98}\ARPPRODUCTICON.exe'

                MSI (c) (E8:70) [15:29:07:230]: Post-install cleanup: removing installer folder 'C:\windows\Installer\{559A2FA4-4858-46E7-BD02-68C15A31DF98}\' (if empty)

                MSI (c) (E8:70) [15:29:07:230]: Note: 1: 2318 2: 

                MSI (c) (E8:70) [15:29:07:246]: DoAdvertiseScript is returning: 0

                === Verbose logging stopped: 2/15/2017  15:29:07 ===

                 

                ====END==MSI21b9d.LOG=================